Hermès Infrastructure Maintenance Director

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Lead and develop seven direct reports who manage departments, and oversee the organization and performance of an overall team of approximately 40 people.
• Set individual and collective objectives by department, develop team capabilities and career progression, and ensure alignment and synergy across departments.
• Develop and manage the maintenance budget for the Paris region, oversee the advisory budget for regional operations, optimize preventive, corrective and improvement maintenance costs, and negotiate service-provider and supplier contracts with Procurement.
• Define and implement the building-maintenance strategy; ensure infrastructure availability and performance, supervise multi-technical work across HVAC, electrical and plumbing systems, and ensure building regulatory compliance.
• Ensure the reliability and compliance of security systems; supervise maintenance of critical equipment such as access control and video surveillance, coordinate with security teams, and maintain required certifications and approvals.
• Lead the maintenance department supporting sites outside the Paris region; provide technical and methodological support to regional teams, set maintenance standards and best practices, support maintenance-policy deployment, conduct technical audits and diagnostics, and align practices across Paris and the regions.
• Oversee the Methods and Performance department; define and harmonize maintenance methods, establish and monitor KPIs, drive continuous process improvement, deploy CMMS and digital tools, share best practices, monitor technological and regulatory developments, standardize procedures and operating methods, and ensure implementation of occupational health policy.
• Work closely with the Group Real Estate Department to co-develop technical solutions tailored to Hermès, contribute to construction, renovation and fit-out projects, integrate maintainability from the design stage, align real estate strategy with maintenance, and contribute to technical decisions and specifications.
• Define preventive, predictive and corrective maintenance policy; lead improvement and modernization projects; and anticipate regulatory and technological developments.
• Collaborate with the departments of the Work Environment and Security Directorate, including Real Estate Projects and Fit-Out, Group Security, Employee Services, Procurement, Digital Transformation, and Logistics and Inventory Flows in the Île-de-France region.
• Coordinate work across departments, manage external-provider relationships, represent the maintenance function to management, and liaise with security, HSE and sustainable-development teams.
• Monitor operational performance through infrastructure availability, average response times by maintenance type, preventive-versus-corrective maintenance rates, and regulatory compliance for buildings and security.
• Monitor financial performance through overall and departmental maintenance-budget adherence, maintenance-cost trends, and improvement-project ROI.
• Monitor organizational performance through internal-client satisfaction, maintenance-plan completion, Methods and Performance function results, and the effectiveness of regional advisory support.
• Assess strategic collaboration through the quality of the partnership with the Real Estate Department, the number of bespoke technical solutions deployed, and the integration of maintainability into real estate projects.

Qualifications

• Advanced engineering education (Bac+5) or equivalent.
• Significant experience of 10–15 years in industrial or building maintenance.
• Demonstrated experience managing teams and complex organizations.
• Experience managing multi-site budgets.
• Knowledge of the luxury sector is preferred.
• Expertise in industrial maintenance and infrastructure management.
• In-depth knowledge of multi-technical building maintenance.
• Command of security and safety systems and maintenance methods.
• Knowledge of applicable building, security and safety standards and regulations.
• Project management and change-management capabilities.
• Leadership and management of multidisciplinary, multi-site teams; ability to unite and mobilize diverse teams; capability development and talent development; and matrix and cross-functional management.
• Budget management; contract negotiation and management; communication and influence at all levels; strategic vision and foresight; results orientation and continuous improvement; and ability to partner with other departments.
• Understanding of the specific considerations of the luxury sector and brand image.

Skills

Experience

10–15 years in industrial or building maintenance; confirmed experience managing teams and complex organizations; experience managing multi-site budgets.

Education

Advanced engineering education (Bac+5) or equivalent.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.