Hermès Import/Export Coordinator

About Hermès

Hermès is an independent, family-owned luxury maison renowned for artisanal leather goods, silks, and ready-to-wear. The U.S. entity, Hermès of Paris, Inc., operates global retail and distribution networks and is guided by craftsmanship, long-term stewardship and a human-centred workplace culture.

Role & Responsibilities

• Prepare and validate export documentation for outbound After Sales and exceptional international shipments, ensuring compliance with U.S. and international regulations.
• Coordinate shipments with freight forwarders and couriers, including submission of CITES and Fish & Wildlife paperwork and transmission of documentation to the Transportation Department in France.
• File import entry documentation received from Hermès of Paris brokers in accordance with U.S. Customs requirements and maintain shared shipment records for traceability.
• Monitor shipment status, provide timely updates and concise tracking reports to management, and escalate issues that may impact delivery timelines.
• Support Customer Service to facilitate After Sales processes and maintain required service time frames, cross-train across divisions as needed.
• Participate in compliance training and perform additional duties as assigned; work flexible hours including occasional overtime and extended holiday periods.

Qualifications

• Minimum 2–3 years’ practical experience in freight forwarding, transport or logistics (hands‑on internship experience may count toward requirement).
• Familiarity with U.S. import/export regulations and documentation workflows including ISF, TSCA, Lacey Act, CITES and Fish & Wildlife requirements.
• Demonstrable Excel proficiency (V-lookups and PivotTables required) and solid knowledge of Microsoft Office and PowerPoint.
• Ability to calculate dimensional weight, understand incoterms, and apply appropriate judgement on budgeting and cost decisions.
• Physical ability to safely lift up to 50 lbs and operate in a warehouse/distribution environment.
• Strong written and verbal communication, high attention to detail, and proven ability to meet short- and long-term deadlines.

Skills

Experience

Minimum of 2–3 years of hands‑on experience in freight forwarding, transport or logistics with exposure to air and ocean operations and associated documentation; experience with after‑sales/export workflows preferred.

Education

High school diploma or equivalent required; associate degree or bachelor’s degree in supply chain, logistics, international trade or a related discipline preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 28.46 to USD 31.45 per hour.

Benefits

Commission and bonus incentives; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave; 401(k) and Roth with company matching and profit sharing; voluntary benefits (FSA, fitness reimbursement, voluntary life insurance); product discount; EAP resources; access to Calm App, Health Advocate, Family Building Support.

Culture

Hermès emphasises artisanal craft, long‑term stewardship and a humanist approach to employment. The Maison values individuality, diversity and inclusion while maintaining rigorous standards of quality and compliance across its global operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.