Hermès HR Admin Manager

About Hermès

Hermès Middle East represents the regional organisation of Hermès, the French luxury house renowned for artisanal leather goods, ready-to-wear and accessories. The brand is characterised by a long-term approach to talent, a strong emphasis on craftsmanship and service excellence, and a decentralized operating model that empowers regional teams to deliver maison-level client and employee experiences.

Role & Responsibilities

• Act as primary point of contact for employee relations across the Middle East region: investigate policy breaches, workplace incidents, grievances and recommend appropriate sanctions to the HR Business Partner.
• Ensure compliance with UAE and regional labour laws (Qatar, Kuwait, Bahrain) and implement corrective actions to mitigate legal risk.
• Mediate workplace conflicts, facilitate fair disciplinary processes and support leadership on termination decisions where required.
• Design and run regional listening sessions; analyse employee feedback and propose programmes to improve wellbeing, engagement and culture.
• Develop, review and update HR policies and ensure their deployment in partnership with the HR Business Partner; monitor policy trends and best practice.
• Maintain HR administration and data integrity: manage digital and physical employee records, perform regular audits, implement data validation checks and ensure secure document control.
• Operate and maintain MCH HR systems (Oracle / Oracle Fusion): prepare payroll notes (by the 13th of each month), generate HR reports (attendance, leave, headcount) and update the employee tracker.
• Prepare employment contracts, onboarding documentation, HR letters (salary and employment certificates) and manage benefits enrolment (medical insurance additions).
• Oversee onboarding and offboarding processes, conduct exit interviews and ensure knowledge transfer and correct archival of records.
• Provide strategic HR support to store managers through regular store visits and guide them on culture, wellbeing and operational HR matters; travel across the region as needed.

Qualifications

• Minimum 6 years’ relevant HR experience, preferably in HR administration/employee relations or as an HR business partner.
• Bachelor’s degree in Human Resources, Business Administration or related discipline is beneficial.
• Strong knowledge of UAE and GCC employment law and HR best practices.
• Excellent written and verbal English; Arabic language skills are beneficial.
• Demonstrable ability to handle confidential and sensitive matters with discretion.
• Proven track record of conducting investigations, mediations and delivering fair employee outcomes.
• Familiarity with Oracle/Oracle Fusion HR platforms and experience producing HR reports.

Skills

Experience

Minimum 6 years of progressive HR experience with a focus on HR administration and employee relations; experience in multi-site retail or luxury environments and regional exposure across the GCC is preferred.

Education

Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

Workplace

Culture

Hermès fosters a culture rooted in craftsmanship, long-term development and rigorous attention to detail. The regional teams operate with a client- and people-centric ethos, balancing maison traditions with local agility and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.