- Address
- 100 Bloor Street West, Toronto M5S 3L3 View map
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- $20/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 10, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Canada seeks a Host for its Toronto boutique to greet customers upon arrival and assist in directing them to appropriate departments and team members. Positioned at the store entrance, the Host creates a welcoming atmosphere through personalized engagement, manages the appointment calendar, and collaborates with the sales and operations teams to ensure seamless client experiences. This temporary position is ideal for a service-oriented professional with retail or customer service experience.
Role & Responsibilities
- Greet every visitor warmly as they enter and exit the boutique, embodying Hermès' commitment to extraordinary service
- Assess client needs and direct them to appropriate merchandise locations or team members
- Manage the boutique appointment calendar, recording arrivals, no-shows, rescheduled bookings, and cancellations
- Field telephone appointment requests and coordinate scheduling with team members across sales, operations, and asset protection
- Maintain active communication with boutique staff regarding appointment arrivals and client needs
- Proactively manage wait times by updating clients in outdoor queues when the boutique reaches capacity
- Create an atmosphere of helpfulness and grace, addressing difficult situations with composure
- Anticipate client needs and demonstrate genuine interest in their expectations
- Complete all additional duties as assigned by management
Qualifications
- Minimum one year of experience in customer service, retail, or service-oriented sectors
- Strong verbal and written communication skills
- Professional demeanor with a warm, gracious approach to all interactions
- Ability to work flexibly according to business needs
- Proficiency with scheduling systems and appointment management
- Attention to detail and organizational skills
Skills
Experience
Minimum one year of professional experience in customer service, retail, or hospitality sectors.
Education
High school diploma or equivalent preferred.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position is CAD 20 per hour.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Services Associate», «Boutique Greeter», «Reception Associate», «Client Host», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.