Hermès Hospitality Ambassador
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $23.75–26.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 3, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Maison Madison seeks Hospitality Ambassador in New York to deliver exceptional guest experience in luxury flagship boutique.
Role & Responsibilities
- Greet and welcome clients upon arrival and departure, creating an effortless luxury environment and exceeding hospitality expectations
- Efficiently manage main floor traffic by assessing client needs and directing them to appropriate sales associates or store areas
- Provide warm, gracious, and courteous service to all clients, guests, and colleagues in all interactions
- Collaborate with sales team to deliver bespoke, high-touch hospitality services throughout the client's visit
- Assist clients with transportation services, including arranging taxis or car services and supporting clients with shopping bags and purchases
- Provide neighborhood and store directions, demonstrating general knowledge of the boutique and surrounding area
- Demonstrate working knowledge of all Hermès métiers and product categories
- Offer hospitable services such as holding umbrellas during inclement weather and other attentive gestures
- Remain alert to client service needs and safety concerns, notifying Asset Protection of any potential risks
- Demonstrate flexibility and adaptability to support operational needs and shifting business priorities
Qualifications
- Minimum 1 year of experience in a similar retail environment, luxury concierge role, or high-end hospitality setting such as hotels or fine dining
- Strong communication skills with warmth and graciousness in all interactions
- Excellent customer service skills and naturally friendly disposition
- Proactive approach to client care, remaining calm, professional, and polite under pressure
- Ability to provide information about neighborhood, store services, and customer inquiries
- High level of attention to detail and ability to anticipate client needs
- Collaborative team player who excels in fast-paced environments with continuously changing priorities
- Ability to stand for extended periods and maintain regular in-person presence at the boutique location
- Flexibility to work a varied schedule according to business needs
Skills
Experience
Minimum 1 year of professional experience in a similar retail environment, luxury concierge role, or high-end hospitality setting such as hotels or fine dining is required. Candidates should demonstrate a natural sense of curiosity, genuine interest in learning about Hermès métiers and the house's heritage and art collection, and proven ability to deliver proactive, client-centered service in demanding, sophisticated environments.
Education
High school diploma or equivalent; further education is not specified as a requirement.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 23.75 to USD 26.25 per hour.
Benefits
Commission and bonus incentives based on sales performance; Medical, Dental, and Vision insurance; Life Insurance and Disability coverage; Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time); Paid Parental Leave and Transition Time; 401(k) and Roth Retirement Plan with company matching and profit sharing; Flexible spending accounts and voluntary benefits; Product discount; Employee Assistance Program (EAP) resources; Access to Calm App, Health Advocate, and Family Building Support.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Experience Ambassador», «Client Relations Specialist», «Boutique Host», «Concierge Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.