Hermès Home Universe Department Manager

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Hermès is seeking a Home Universe Department Manager for its Faubourg Saint-Honoré store in Paris on a permanent, full-time contract. The role leads and develops the sales team, drives commercial performance and client experience, oversees merchandising, stock and assortment, and supports store-wide initiatives.

Role & Responsibilities

• Represent the department’s métiers, the store and Hermès.
• Lead, support and coach the sales team, maintaining a strong presence on the sales floor and ensuring that service and welcome standards are upheld.
• Implement the department strategy in coordination with the Department Director, monitor commercial performance and propose initiatives to stimulate activity.
• Work with other Department Managers to improve store operations continuously.
• Set individual objectives and conduct monthly sales KPI reviews with the team, including individual meetings.
• Set and monitor annual individual objectives.
• Prepare and lead weekly team briefings.
• Support employees’ career development by contributing to individual training plans.
• Deliver a high-quality client experience through Hermès client-culture values (H2C), and develop the client base through acquisition and retention.
• Develop the team’s versatility across métiers while maintaining expertise and client-experience standards.
• Handle disputes relating to the department, whether raised in-store or through the Client Relations Center (CRC).
• Ensure the use and proper operation of sales-support tools, including clienteling, Hpad and the configurator.
• Participate in recruiting sales associates in collaboration with the Pole Manager and Store Director.
• Participate in team compensation reviews in collaboration with the Pole Manager.
• Conduct mid-year and year-end performance reviews for the team.
• Ensure ethical conduct and team well-being, foster a positive work environment and encourage cooperation.
• Achieve revenue targets set in collaboration with the Department Director.
• Prepare and participate in purchasing in collaboration with the manager.
• Maintain stock on the sales floor and monitor commercial management indicators, including stock, RDI/CDI and inventory.
• Ensure day-to-day merchandising is maintained, excluding new collection installations.
• Collaborate closely with the Visual Merchandising and Scenography team to showcase products and propose events during key Home Universe periods in Paris.
• Define and implement the department’s assortment strategy with the manager.
• Contribute to cross-functional projects for the store or Hermès Distribution France.
• Support other departments to ensure the store operates as a whole.

Qualifications

• At least 6 years of experience, including confirmed management experience.
• Knowledge of and strong affinity with the Home Universe, including the art of living and tableware, and made-to-order métiers.
• Enjoys working on the sales floor.
• Leadership, excellent interpersonal skills, strong listening skills and service orientation.
• Clienteling aptitude and excellence in client experience and hospitality.
• Collaborative management approach.
• Revenue-oriented.
• Analytical skills.
• Proficiency with IT tools, including Cegid and Excel.

Skills

Experience

At least 6 years of experience; confirmed management experience.

Workplace

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.