Hermès Guest Relations and Client Experience Intern
- Employment
- Full-Time
- Seniority
- Intern
- Compensation
- $20/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 19, 2026
About Hermès
John Lobb is a heritage maisonspecializing in bespoke and ready-to-wear men’s footwear, combining traditional handcraftsmanship with premium materials. A subsidiary of the Hermès Group, the brand operates a bespoke workshop in Paris and a manufacture in Northampton, England, and maintains a selective global retail network. John Lobb positions itself as a small, craftsmanship-led organisation where artisans, sales advisors and support teams work closely to protect heritage while evolving the house’s contemporary codes.
John Lobb in Manhattan, NY seeks a Guest Relations and Client Experience Intern. Paid internship at $20/hr supporting client appointments and events.
Role & Responsibilities
- Support client relationship management: prepare appointments, manage follow-up communications and coordinate in-store hospitality.
- Develop an understanding of luxury service standards, meticulous attention to detail and brand presentation.
- Collaborate with sales and operations teams to ensure a seamless client journey and handover.
- Provide event support and contribute to client experience initiatives to strengthen engagement and loyalty.
- Assist with routine clienteling tasks such as CRM updates, appointment scheduling and administrative support for the boutique (in-person only).
Qualifications
- Currently enrolled in or recently graduated from a program in hospitality, business, communications, luxury management or a related discipline.
- Impeccable personal presentation, strong interpersonal and written communication skills.
- High degree of discretion, confidentiality and professionalism when handling client information.
- Comfortable working in-person in a boutique environment and flexible to retail schedules.
- Interest in luxury goods, footwear and client-centric service; prior client-facing or retail experience is a plus.
Skills
Experience
Internship-level role; no specific professional tenure required. Previous customer-facing, luxury retail or hospitality experience is advantageous but not mandatory.
Education
Currently enrolled in or recently completed a bachelor's degree (or equivalent) in hospitality, business, communications, luxury management or a related field.
Workplace
This position is based in Manhattan, New York, USA.
Compensation
The base compensation for this position is USD 20 per hour.
Culture
John Lobb’s culture emphasises artisanal excellence, meticulous attention to detail and a deep respect for heritage. As part of the Hermès family, the maison balances traditional craftsmanship with selective innovation, operating with small, collaborative teams and a human-scale workplace ethos.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Intern», «Guest Relations Intern», «Client Relations Intern», «Customer Experience Intern», «Retail Clienteling Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.