- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- €27,000/year
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 12, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is seeking a Guest Experience Host for a temporary, full-time role in Milan, under the CCNL Commercio. The role leads the client welcome and in-store experience, manages queues, appointments and event calendars, and coordinates with sales and operations teams; indicative starting gross annual salary is €27,000, with eligibility for an annual incentive plan.
Role & Responsibilities
- Welcome clients warmly and hospitably.
- Build strong client relationships to discover their needs and wishes.
- Engage clients while they wait to meet the Sales Associate for their chosen Métier.
- Manage customer queues using a dedicated app on Hermès devices.
- Assist clients and support sales colleagues in complex situations, including returns and reservations.
- Help the Sales Associates Team schedule appointments and customer visits.
- Coordinate with Operations Teams to ensure delivery of online, after-sales service and reservation orders.
- Oversee and update the store calendar of events and appointments.
- Maintain excellent store conditions by supervising external suppliers, such as florists and caterers, and monitoring food and beverage supplies.
Qualifications
- Bachelor’s degree, preferably with a linguistic or fashion and luxury focus.
- Fluency in Italian and English; a third language is an advantage.
- Previous experience in similar positions, preferably in a luxury goods boutique or hospitality.
- Proficiency with Excel and IT tools.
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork.
- Excellent interpersonal and communication skills, with a customer service orientation.
- A team-player mentality, ability to build meaningful relationships and ability to work autonomously.
- Availability, flexibility and dynamism to work in a fast-paced environment.
- Commitment to a people-centric retail project, with a vocation for human values, passion and a strong aesthetic sense.
Skills
Experience
Minimum 1 year; previous experience in similar positions, preferably in a luxury goods boutique or hospitality.
Education
Bachelor’s degree, preferably with a linguistic or fashion and luxury focus.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 27,000 per annum.
Benefits
Eligibility for an annual incentive plan in line with company policies; €10 meal voucher per working day; statutory and collective bargaining benefits; possible supplementary benefits and wellbeing programs in accordance with company policies.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.