Hermès Greeter / Host
- Location
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $26–28.50/hour
- Posted
- Mar 20, 2026
About Hermès
Hermès is an independent, family‑owned Maison renowned for artisanal leatherwork, ready‑to‑wear and luxury goods. The company emphasizes craftsmanship, timeless design and high‑touch client service across an international retail network, and the San Francisco boutique is part of Hermès of Paris Inc.'s Western Region retail operations.
Hermès — Greeter/Host in San Francisco. Full‑time boutique role welcoming clients, managing appointments and queues at the Hermès San Francisco store.
Role & Responsibilities
- Welcome every visitor warmly on arrival and departure, serving as the visible host at the boutique entrance.
- Assess visitors' needs and direct clients to the appropriate merchandise or team member; communicate appointment arrivals to selling, operations and asset protection teams.
- Maintain and update the boutique appointment calendar (arrivals, no‑shows, reschedules, cancellations) and manage phone appointment requests and scheduling conflicts.
- Manage the outdoor queue when capacity is reached, proactively updating clients and minimizing wait times.
- Provide high‑touch hospitality—umbrella storage, beverage service, escorting clients to door or car with purchases—and anticipate client needs.
- Diffuse difficult situations with composure and collaborate closely with the boutique team to ensure a seamless client experience.
- Perform additional duties as assigned by the Client Experience & Service Manager.
Qualifications
- Minimum 1 year of customer service, retail or service experience.
- Exceptional verbal communication and interpersonal skills; gracious, warm approach to client interactions.
- Ability to work a flexible schedule to meet business needs, including weekends and peak periods.
- High attention to detail and effective organizational habits for managing calendars and front‑of‑house duties.
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
- Ability to provide basic local/neighborhood information to clients; additional languages beyond English are a plus.
Skills
Experience
Minimum one year of practical experience in customer service, retail or a client‑facing service environment; experience in luxury retail or hospitality is advantageous.
Workplace
This position is based in San Francisco, California, USA.
Compensation
The base compensation for this position ranges from USD 26 to USD 28.50 per hour.
Benefits
Commission and bonus incentives; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); product discount; EAP resources; access to Calm App, Health Advocate, Family Building Support.
Culture
Hermès cultivates a workshop‑driven culture that prizes craftsmanship, finesse and individual expression. The Maison values humanist principles, collaborative teamwork and high‑touch client service, fostering an inclusive workplace where artisanship and client relationships are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Host», «Boutique Reception Host», «Front‑of‑House Host», «Client Reception Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.