Hermès Floor Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 10, 2026
About Hermès
Hermès is a Paris-born maison synonymous with exceptional leather goods, silk, ready-to-wear and accessories. The role sits within Hermès' Turkish subsidiary and reports into the local retail leadership, supporting boutique operations across Istanbul.
Hermès Turkey — Floor Manager in Istanbul. Lead boutique operations, CRM and team performance for a luxury Hermès store.
Role & Responsibilities
- Lead by example on the shop floor to ensure a welcoming, high‑touch client experience and a consistent ambience in line with Hermès standards.
- Manage, coach and develop the sales team: deliver inductions, monitor progress of new and temporary staff, provide feedback and ensure appropriate shop floor coverage.
- Oversee client relations and CRM activities: maintain accurate client records, support acquisition initiatives, coordinate with Press and Client Experience on events and CRM projects, and handle customer complaints promptly.
- Drive sales performance: achieve targets, support team members in meeting objectives, use reporting tools to create action plans, and act as a reference for sales tools (HPad, Click in store, My Folio).
- Manage daily store operations: keyholding, opening/closing, cash handling and till reconciliation, liaise with Stock Team on merchandise flow and assist with stock takes and cycle counts.
- Ensure retail compliance and store presentation: enforce VM guidelines, security procedures and company operational standards; deputise for the Store Manager and undertake manager-directed projects and reporting.
Qualifications
- Minimum 6 years of retail experience, with proven supervisory or second‑in‑command responsibility in a fast‑paced environment (luxury retail preferred).
- Demonstrable experience managing teams, delivering coaching and conducting staff inductions.
- Strong CRM orientation with experience maintaining client databases and executing clienteling activities.
- Proven ability to manage cash procedures and financial compliance for a retail store.
Skills
Experience
Minimum 6 years of retail experience with leadership responsibility; prior experience in luxury boutique operations and clienteling is strongly preferred.
Education
High school diploma or equivalent required; bachelor’s degree in business, retail management, hospitality or a related field preferred.
Workplace
This position is based in Istanbul, Istanbul, Turkey.
Culture
Hermès cultivates a culture of meticulous craftsmanship, understated elegance and exceptional client service. Teams operate with high standards of professionalism, attention to detail and collaborative respect across boutique and head office functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Assistant Boutique Manager», «Retail Floor Supervisor», «Boutique Deputy Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.