- Location
- Guadalajara Jalisco Mexico
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 4, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
The Floor Leader at Hermès leads and develops the sales team, drives boutique performance and client experience, and oversees sales-floor operations and visual merchandising standards. This is a full-time, unlimited-contract position.
Role & Responsibilities
- Lead, develop and inspire the sales team, ensuring a consistent client experience aligned with Hermès’ values.
- Plan daily team activities, set objectives and assign tasks.
- Observe the team on the sales floor and provide ongoing feedback and coaching alongside the Store Manager.
- Participate in recruitment with the Store Manager in line with the HR strategy.
- Induct new team members and support their integration.
- Identify team training needs and track completion of e-learning and team courses.
- Follow up on grooming guidelines to uphold the spirit of the house.
- Evaluate the team qualitatively each trimester, with the Store Manager’s approval.
- Motivate and support the team in achieving sales goals through effective sales techniques and product knowledge.
- Foster a client-focused culture by supporting client discovery, strengthening loyalty among existing clients, sharing clienteling best practices and following up on indicators and activities such as messages, follow-ups and birthdays.
- Support the store team with complex sales and difficult situations.
- Plan morning briefings and role plays, ensure all team members participate and support their preparation.
- Monitor data quality in accordance with privacy and company guidelines.
- Work with the Store Manager to develop the customer base.
- Contribute to business development by proposing commercial actions informed by product knowledge, market trends, customer feedback and best practices, and by monitoring key performance indicators.
- Support the Store Manager in preparing buying decisions through analysis of past performance, observations, customer feedback and market trends.
- Collaborate with the CRM leader on updates to tools, guidelines and strategies.
- Enhance special services and customer requests to provide bespoke attention in store.
- Work with the Store Manager to create client lists or proposals for store animations and events.
- Where applicable, collaborate with Palacio de Hierro to support smooth operations and communication with teams including Personal Shopper, Luxury Management and Finance.
- Organize and ensure appropriate floor coverage and supervision in collaboration with the store operations team, including scheduling.
- Supervise opening and closing processes.
- Work with the Store Operations Team and Store Manager to improve end-to-end store processes and monitor compliance.
- Work closely with the in-store Visual Merchandising Ambassador to uphold store standards and enhance the customer experience.
Qualifications
- Bachelor’s degree in business administration, marketing, business management, hospitality or a related field.
- A master’s degree is a plus.
- Advanced written and spoken English proficiency.
- At least 3 years of experience in retail, fashion retail, hospitality or a related field.
- Strong commercial acumen and solid analytical skills.
- Ability to lead teams, drive performance and deliver customer service.
- Good customer relationship management skills.
- Collaborative, pleasant, service-oriented and self-motivated approach.
- Strong leadership, interpersonal and communication skills.
- Hands-on computer knowledge of MS Office.
- Passion for luxury retail, with knowledge and understanding of the fashion market.
Skills
Experience
At least 3 years in retail, fashion retail, hospitality or a related field.
Education
Bachelor’s degree in business administration, marketing, business management, hospitality or a related field; a master’s degree is a plus.
Workplace
This position is based in Guadalajara, Jalisco, Mexico.
Explore jobs in Mexico.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Floor Supervisor», «Sales Floor Supervisor», «Boutique Floor Supervisor», «Retail Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.