Hermès Floor Director
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $112,295–133,455/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 8, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Floor Director, New York. Lead retail operations, drive sales performance, and mentor teams at the luxury Meatpacking boutique.
Role & Responsibilities
- Provide day-to-day supervision, coaching, mentoring, and training of the selling team, leading by example and ensuring excellent client service and consistent floor presence
- Manage métier merchandising for assigned floor, identify daily stock needs, and communicate opportunities and issues to the Managing Director, Operations Management, and Merchant teams
- Attend and prepare for bi-annual Podium buying events; ensure visual standards and merchandising excellence across responsibility areas
- Identify and execute monthly key métier focus areas or service standards initiatives; build contests and selling campaigns to drive incremental business improvement
- Provide weekly business reporting and updates at Leadership meetings, including sales-to-plan analysis by floor, team highlights, challenges, and strategic recommendations
- Conduct comprehensive analysis of business issues and opportunities; develop and implement strategies to optimize floor performance and selling team effectiveness
- Analyze staff productivity by individual Sales Associate; conduct monthly one-on-one productivity meetings with coaching, goal-setting, and performance feedback
- Write and deliver annual performance appraisals; address performance issues in a timely and professional manner
- Prepare and oversee inventory and cycle counts in coordination with the Operations Director; reconcile discrepancies
- Represent store leadership in the absence of the Managing Director; observe and assess support and security team productivity and policy adherence
- Maintain regular communication with Managing Director and store management team regarding floor-level operations and team dynamics
Qualifications
- Minimum 3 years of prior store management experience or flagship assistant store manager experience
- Previous buying experience related to floor merchandising responsibility
- Demonstrated ability to manage and lead multi-person teams
- Prior reporting experience to executive management and merchant levels
- Proficiency with Excel, Lotus Notes, Microsoft Office, and PowerPoint
- Strong analytical and mathematical skills; comfort with calculations and formulas
- Critical and creative thinking capability
- Excellent presentation and communication skills with ability to conduct meetings and briefings for executive and merchant visits
- Working knowledge of luxury retail operations and client service standards
Skills
Experience
Minimum 3 years of store management experience, or flagship Assistant Store Manager experience, with proven background in leading multi-person retail teams. Candidate should demonstrate prior buying experience relative to floor responsibility and a track record of reporting to executive and merchant-level management. Experience working in fast-paced, luxury retail environments and managing client-focused operations is essential.
Education
Bachelor's degree preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 112,295 to USD 133,455 per annum.
Benefits
Commission and bonus incentives based on sales performance; Medical, Dental, Vision coverage; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time); Paid Parental leave and transition time; 401(k) and Roth Retirement plan with company matching and profit sharing; Voluntary benefits including flexible spending accounts, fitness reimbursement, and voluntary life insurance; Product discount and EAP resources; Access to Calm App, Health Advocate, and Family Building Support.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Manager», «Sales Floor Leader», «Métier Floor Director», «Retail Operations Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.