Hermès Floor Director

About Hermès

Hermès is a distinguished, family-owned French maison renowned for its artisanal savoir-faire and enduring focus on handcrafted luxury goods. The brand combines a commitment to craft and materials with a global retail network and a people-centred workplace culture.

Role & Responsibilities

• Provide visible daily leadership on the selling floor: supervise, coach, mentor and train the selling team to ensure exemplary client service and achievement of sales targets.
• Own Métier merchandising and visual standards for assigned floors, identify stock needs, and coordinate with the Managing Director, Operations and Merchant teams.
• Prepare for and attend bi-annual buys (Podium) for areas of responsibility; partner with Merchants on buying decisions and assortment strategy.
• Set monthly Métier priorities and run measurable selling campaigns, contests and incentives to drive incremental business.
• Deliver weekly leadership reporting: sales vs. plan by group and floor, team performance, opportunities and operational issues; present business updates to store leadership.
• Conduct individual productivity analysis and monthly one‑to‑one coaching; write and deliver annual performance appraisals and address performance issues promptly.
• Manage inventory processes and cycle counts; partner with Operations Director to reconcile discrepancies and control shrinkage.
• Assume full store leadership in the absence of the Managing Director and liaise with support teams and security to ensure adherence to policy and productivity targets.
• Manage P&L accountability: meet sales and budget plans, control payroll within budget and uphold loss‑prevention goals.
• Resolve escalated client and store issues, participate in hiring and promotion recommendations, and contribute to merchandising and commercial decisions.

Qualifications

• Minimum three years of prior store management experience or flagship Assistant Store Manager experience.
• Previous buying experience relevant to the floor of responsibility.
• Proven track record of managing multi‑person teams and reporting to executive and merchant levels.
• Bachelor’s degree preferred.
• Ability to travel (approximately 3–5 weeks annually to Paris).
• Professional presence; capable of interacting with all levels of management and clientele. Knowledge of French helpful.

Skills

Experience

Minimum three years of store management or flagship assistant manager experience; demonstrable experience in buying or assortment decisions for assigned floor, managing multi‑person teams, and reporting to merchant and executive leadership.

Education

Bachelor’s degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 130,013 to USD 153,650 per annum.

Benefits

Commission and bonus incentives; Medical, Dental and Vision coverage; Life insurance and disability; Paid time off (15 days vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); Product discount and EAP resources; Access to Calm App, Health Advocate, Family Building Support.

Culture

Hermès cultivates a culture rooted in artisanal craft, creativity and respect for skilled workmanship. The Maison emphasizes dignity, long‑term development and an inclusive, people‑centred workplace where professionalism and attention to detail are paramount.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.