Hermès Floor Director
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $99155.47–117183.73/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 12, 2026
About Hermès
Hermès is an independent, family-owned luxury Maison renowned for artisanal craftsmanship, timeless design and a humanist approach to business. The U.S. entity, Hermès of Paris, operates flagship and boutique locations worldwide and emphasises exceptional client service, creative excellence and preservation of savoir‑faire across its retail network.
Hermès seeks a Floor Director in Miami to lead boutique sales, merchandising and team performance for Hermès of Paris.
Role & Responsibilities
- Provide daily leadership on the selling floor: supervise, coach, mentor and develop selling teams while modelling exemplary client service.
- Maintain a constant floor presence and act as a partner to all store departments; represent store leadership in the absence of the Managing Director.
- Deliver Métier-specific merchandising and inventory oversight for assigned floors; prepare for and participate in bi‑annual podium buys and collaborate with Merchants and Operations on stock allocation.
- Achieve and manage floor and group sales targets, payroll adherence and P&L responsibilities; design measurable selling campaigns, contests and incremental business initiatives.
- Analyse sales performance and individual productivity; conduct monthly one-to-one productivity meetings, write and deliver annual performance appraisals and address performance issues promptly.
- Prepare and present weekly business reports and leadership updates including sales-to-plan, team highlights and operational issues; translate analysis into tactical floor strategies.
- Own cycle counts and inventory reconciliation in partnership with Operations; ensure adherence to shrinkage and loss prevention objectives.
- Ensure visual merchandising standards are met and maintained across areas of responsibility.
- Coordinate across support teams (security, operations) to secure compliance with company policy and to drive store priorities.
Qualifications
- Minimum 3 years of prior store management experience or flagship Assistant Store Manager experience.
- Demonstrable buying or merchandise allocation experience relative to floor responsibility; ability to prepare for and contribute to bi‑annual buying.
- Proven experience managing multi‑person teams and reporting to executive and merchant stakeholders.
- Bachelor’s degree preferred.
- Ability to travel internationally (3–5 weeks annually to Paris).
- Professional presence with strong presentation skills and experience engaging with senior executives and merchant teams.
- Ability to manage budgets, payroll, shrinkage and make decisive operational decisions.
Skills
Experience
Minimum three years of store management or equivalent leadership experience in a flagship or luxury retail environment, including responsibility for sales targets, team performance and merchandising/buying activities.
Education
Bachelor’s degree preferred.
Workplace
This position is based in Miami, Florida, USA.
Compensation
The base compensation for this position ranges from USD 99155.47 to USD 117183.73 per annum.
Benefits
Commission and bonus incentives; Medical, Dental and Vision; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days) plus sick & safe time; Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Flexible spending accounts, fitness reimbursement and voluntary life insurance; Product discount; Employee Assistance Program; access to Calm App and Health Advocate.
Culture
Hermès combines a deep artisan heritage with a contemporary retail culture that prioritises craftsmanship, creativity and human-centred service. The Maison values long-term development of people, egalitarian workplace practices and a commitment to sustainability and responsible stewardship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Manager», «Boutique Floor Director», «Sales Floor Manager», «Retail Floor Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.