Hermès Floor Director
About Hermès
Hermès is a Parisian luxury Maison renowned for artisanal craftsmanship, timeless design and a humanist approach to business. Independently family-owned, the brand emphasizes meticulous savoir‑faire and global retail presence while nurturing in‑house talent and long‑term creative traditions.
Hermès of Paris — Floor Director in Chicago, IL: lead boutique sales, merchandising and team performance for the flagship store.
Role & Responsibilities
- Provide day‑to‑day supervision, coaching and mentoring of the selling team; lead by example to ensure exceptional client service and consistent floor presence.
- Drive achievement of Métier and group sales targets, manage P&L accountability, and adhere to payroll and shrinkage objectives.
- Manage Métier merchandising and visual standards for assigned floors; prepare for and participate in bi‑annual Podium/buy meetings for areas of responsibility.
- Conduct regular business analysis and present weekly leadership updates including sales vs. plan, team performance, and actionable opportunities.
- Deliver individual productivity reviews, monthly coaching sessions, and annual performance appraisals; address performance issues promptly.
- Oversee inventory processes and cycle counts; partner with Operations to reconcile discrepancies and maintain stock integrity.
- Design contests, targeted selling campaigns and standards‑of‑service initiatives to drive incremental business improvement.
- Represent store leadership in the Managing Director’s absence and liaise with support and security teams to ensure compliance and operational continuity.
Qualifications
- Minimum three years of prior store management experience or flagship Assistant Store Manager experience.
- Previous buying experience relevant to assigned Métier and responsibility for merchandising decisions.
- Proven experience managing multi‑person teams and reporting to executive and merchant levels.
- Bachelor’s degree preferred.
- Demonstrated proficiency in presentations, executive reporting and stakeholder engagement.
- Ability to travel internationally (3–5 weeks annually); knowledge of French is helpful.
Skills
Experience
Minimum three years of store management or flagship assistant store manager experience with hands‑on buying/merchandising responsibility, team leadership, and a track record of reporting to executive and merchant stakeholders.
Education
Bachelor's degree preferred.
Workplace
This position is based in Chicago, Illinois, USA.
Compensation
The base compensation for this position ranges from USD 102,800 to USD 125,645 per annum.
Benefits
Commission and bonus incentives; Medical, Dental and Vision coverage; Life insurance and disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Flexible spending accounts, fitness reimbursement and voluntary life insurance; Employee product discount; EAP resources; access to Calm App, Health Advocate and Family Building Support.
Culture
Hermès cultivates a workshop mentality that prioritizes craftsmanship, creativity and long‑term employee development. The Maison values discretion, quality of service and a collaborative environment where leadership nurtures technical skill and client‑centric excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Manager», «Boutique Floor Director», «Retail Floor Leader», «Flagship Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.