Hermès Floor Director

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Provide consistent team leadership, maintain a visible floor presence, and manage Métier operations across assigned teams and floors.
• Achieve Floor Group Métier sales volume and Selling Team total sales goals; prepare for, participate in, and attend biannual Podium buys.
• Supervise, coach, mentor, and train the selling team; lead by example and ensure excellent client service while partnering with other departments.
• Manage Métier merchandising for the assigned floor, identify daily stock needs, and communicate opportunities, needs, and issues promptly to the Managing Director, Operations Management team, and Merchant team.
• Prepare for and attend biannual buys for areas of responsibility; ensure visual standards are met.
• Identify a monthly Métier or Standard of Service focus and develop contests or measurable selling campaigns to drive business improvement.
• Communicate consistently with the Managing Director and store management team; prepare weekly reports and present business updates at Leadership meetings, including sales to plan by group and floor, team highlights, and issues.
• Analyze business issues and opportunities and implement agreed strategies across floors and teams.
• Coach staff to improve performance; analyze productivity by Sales Associate and hold monthly individual productivity meetings to set goals and address client opportunities, Métier selling performance, service standards, and goals.
• Write and deliver annual performance appraisals and address performance issues promptly.
• Prepare inventories and cycle counts on time and partner with the Operations Director to reconcile discrepancies.
• Represent store leadership in the Managing Director’s absence; monitor support-team and Guard-team productivity and policy compliance, and build partnerships to lead teams outside direct reporting lines.
• Manage P&L, meet sales and budget plans, adhere to the payroll budget, and support company shrinkage and loss-prevention goals.
• Make decisions regarding client services, policy interpretation, hiring and promotion recommendations, buying, and merchandising.
• Resolve floor-level store issues and, when manager on duty, issues across the store.
• Prioritize tasks and communicate time-sensitive information to the appropriate parties.
• Travel to Paris for 3–5 weeks annually.
• Work in person regularly at a company-designated location.

Qualifications

• At least 3 years of prior store management experience or flagship Assistant Store Manager experience.
• Previous buying experience relevant to floor responsibility.
• Experience individually managing multi-person teams.
• Prior reporting experience to executive management and merchant-level teams.
• Bachelor’s degree preferred.
• Ability to manage people and projects, lead teams, and mentor and motivate colleagues.
• Creativity in effective business management and growth.
• Detailed, diligent, thorough, and reliable, with effective time-management skills.
• Effective decision-making skills.
• Proficiency in presentations, store meetings, and interactions during Commercial Director and Executive visits.
• Working knowledge of Excel, Lotus Notes, Microsoft Office, and PowerPoint (preferred).
• Comfort with calculations and formulas.
• Critical and creative thinking.
• Even temperament and ability to multitask continuously.
• Ability to manage stress and coach through conflict when needed.
• Experience working with the public and independently satisfying client requests.
• A keen eye for product and future trends to support buying responsibilities.
• Highly professional, with the ability to interact with all levels of management and the public.
• Knowledge of French is helpful.
• Ability to perform the role’s key functions with or without reasonable accommodations.

Skills

Experience

At least 3 years of prior store management experience or flagship Assistant Store Manager experience.

Education

Bachelor’s degree preferred.

Compensation

The base compensation for this position ranges from USD 129,000 to USD 134,000 per annum.

Benefits

Commission and bonus incentives based on sales performance; medical, dental, and vision coverage; life insurance and disability coverage; paid time off including 15 days of annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; 401(k) and Roth retirement plans with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement, and voluntary life insurance; product discount; EAP resources; access to Calm App, Health Advocate, and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.