Hermès eCommerce Operations Manager — Project Management
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $100,000–120,000/year
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 13, 2026
About Hermès
Hermès is an independent, family-owned luxury maison renowned for artisanal leather goods, accessories and ready-to-wear. The company combines a deep heritage of craft with a global retail and digital footprint; its US organization operates within a culture that values meticulous workmanship, long-term thinking and responsible business practices.
Hermès — Manhattan, NY: Manager - eCommerce Operations (Project Management) to lead OMS & SAP S/4 Hana integrations and omnichannel initiatives.
Role & Responsibilities
- Lead local implementation of centrally developed eCommerce projects related to the Order Management System (OMS), SAP integrations, digital platforms, omnichannel initiatives and WMS adaptations.
- Drive system optimizations, migrations and upgrades — including SAP S/4 Hana integration — and propose operational UX/UI enhancements to improve data flows between SAP, OMS and client-facing platforms.
- Ensure accurate data and inventory flows between OMS and WMS, reconcile inventory and sales between ERP and eCommerce platforms, and identify/mitigate system risks and roadblocks.
- Plan and execute testing, data migration, cutover and Go‑Live activities; facilitate user acceptance testing (UAT) with central and local stakeholders.
- Develop comprehensive project plans, lead cross-functional task forces, manage budgets and escalate issues to deliver on time, scope and budget.
- Produce training and change‑management materials for project rollouts and provide ongoing support for implementation of new services and omnichannel optimizations.
- QA site for operational defects and outages, report and monitor large-scale site experience incidents, and follow through to resolution.
- Provide regular KPI reporting on order processing productivity and omnichannel sales, and partner closely with Retail Operations, IT leadership, store teams and distribution centers.
- Occasional travel to logistics centers and participation in Operations and Digital seminars.
Qualifications
- BA or equivalent preferred.
- Minimum of 3–5 years in a similar eCommerce operations, OMS or ERP implementation role; experience in luxury retail or high-touch retail environments preferred.
- Proven experience leading ERP implementation projects; SAP S/4 Hana experience strongly preferred.
- Project Management certification preferred (e.g., PMP or equivalent).
- Familiarity with payment, tax and retail platforms such as Adyen, Checkout.com, Avalara and Cegid.
- Practical knowledge of Product Information Management (PIM) systems and omnichannel logistics.
- Advanced proficiency in Microsoft Office with strong Excel skills and experience preparing executive-level presentations.
- Excellent written, verbal and interpersonal skills with demonstrated ability to communicate technical information to diverse audiences and work cross-functionally.
- Knowledge of French is helpful.
Skills
Experience
Minimum 3–5 years in eCommerce operations, OMS/ERP implementation or related project management roles, with demonstrable experience leading cross-functional technical projects and system integrations (SAP S/4 Hana preferred).
Education
BA or equivalent preferred.
Workplace
The role is situated in Manhattan, New York, USA.
Compensation
The base compensation for this position ranges from USD 100,000 to USD 120,000 per annum.
Benefits
Commission and bonus incentives; Medical, Dental and Vision; Life Insurance and Disability; Paid time off (15 days vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits including flexible spending accounts, fitness reimbursement and voluntary life insurance; Product discount and EAP resources; Access to Calm App, Health Advocate and Family Building Support.
Culture
Hermès emphasizes artisanal excellence, long-term craftsmanship and human-centered values. The workplace fosters collaboration across creative and operational disciplines, with an emphasis on quality, stewardship and sustainable practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Operations Manager», «eCommerce Project Manager», «Omnichannel Operations Manager», «Order Management Systems Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.