- Location
- New York City New York USA
- Employment
- Internship
- Seniority
- Intern
- Compensation
- $20/hour
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 20, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès seeks an eCommerce Operations Intern for its five-month Generation H program, scheduled January 11–June 28, 2027, in person at its New York City headquarters. The internship may be full-time (37.5 hours per week) or part-time (more than 15 and fewer than 35 hours per week) to accommodate the intern’s academic schedule; pay is $20 per hour.
Role & Responsibilities
- Assist with order monitoring.
- Work with the Manager of e-Commerce Operations to compile ideas for a dashboard that analyzes key order-flow metrics.
- Audit and update omnichannel services, including Store Locator and Product Locator.
- Maintain product-personalization documentation and track made-to-order items.
- Follow up on inventory publishing and unpublishing to support cross-functional e-Merchandising.
- Review client communications in FAQs, report updates to the web-contribution team, and follow them through to completion.
- Develop and deliver individual projects aligned with personal interests and professional development goals while improving existing business practices.
- Carry out other duties assigned by the Manager.
Qualifications
- Previous operations and/or customer service experience is helpful.
- Excellent written and verbal communication skills and a polite, professional telephone manner.
- Proven ability to multitask.
- High attention to detail.
- Solid knowledge of Microsoft Office and PowerPoint.
- Regular in-person work at a Company-designated location is an essential function of the position.
- Able to perform the role’s key functions with or without reasonable accommodations.
Skills
Experience
Beginners accepted; previous operations and/or customer service experience is helpful.
Workplace
The successful candidate will be located in New York City, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position is USD 20 per hour.
Benefits
The five-month Generation H program includes a learning-focused guest-speaker series, mentorship with feedback and coaching, networking with stakeholders, and a collaborative capstone project.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «eCommerce Operations Trainee», «Digital Operations Intern», «eCommerce Operations Assistant Intern», «Digital Commerce Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.