- Location
- New York City New York USA
- Employment
- Internship
- Seniority
- Intern
- Compensation
- $20/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 13, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès seeks an eCommerce Client Relations Intern for its Generation H program in New York City. This in-person, full-time internship runs for five months, from January 11 to June 28, 2027, and is scheduled for 37.5 hours per week; interns are paid $20 per hour. The intern supports eCommerce customer service operations, reporting, quality assurance, trend analysis and scheduling.
Role & Responsibilities
- Analyze key performance indicators and operational metrics to generate actionable insights for reporting to Managers and Specialists.
- Monitor open service tickets to identify patterns in pending returns and post-sale issues, support timely resolution, and optimize processes.
- Research and analyze trends in Hermes.com customer service interactions to support escalation management.
- Assist with implementing internal quality assurance protocols and conduct competitive benchmarking to identify training gaps and provide feedback for team development.
- Design and execute independent projects aligned with personal growth objectives that contribute to operational efficiency or innovation within client relations.
- Assist with scheduling for eCommerce and boutiques.
- Perform other duties assigned by the Manager.
Qualifications
- Previous operations and/or customer service experience is helpful.
- Excellent written and verbal communication skills and a polite, professional phone manner.
- High adaptability.
- Acute attention to detail and strong organizational skills.
- Solid knowledge of Microsoft Office systems.
- Strong analytical skills, including the ability to interpret data, identify trends, and support decision-making through insights.
Skills
Workplace
The role is situated in New York City, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position is USD 20 per hour.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Center Intern», «eCommerce Customer Service Intern», «Client Services Intern», «Digital Customer Relations Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.