Hermès eCommerce Client Relations Intern
- Employment
- Internship
- Seniority
- Intern
- Compensation
- $20/hour
- Posted
- Mar 23, 2026
About Hermès
Hermès is an independent, family-owned Maison renowned for artisanal luxury and a commitment to craftsmanship, creativity and timeless design. The U.S. organization supports global Hermès operations and retail through corporate functions based in New York, offering opportunities to work alongside specialist teams that sustain the brand’s emphasis on quality, savoir‑faire and responsible business practices.
Hermès — eCommerce Client Relations Intern in New York, NY. Paid Generation H internship (Jul–Dec 2026) at $20/hr supporting Hermes.com customer service and operations.
Role & Responsibilities
- Support Hermes.com customer service operations, including research and escalation resolution for after‑sales issues.
- Process web‑to‑shop order paperwork and maintain boutique return/exchange tracking.
- Extract and compile KPIs and statistics to support managers and specialists with reporting and trend analysis.
- Prepare documentation for FedEx claims to correct inventory discrepancies.
- Follow up on service tickets and pending returns across the ticketing system until resolution.
- Draft and deliver internal communications and assist with information distribution across platforms.
- Design, develop and present an individual capstone project that enhances business practices or aligns with professional development goals.
- Perform additional duties as assigned by the Manager.
Qualifications
- Minimum one year of relevant experience in customer service, eCommerce operations, or related internships.
- Currently enrolled in an undergraduate or graduate program in business, communications, eCommerce, or a related field (eligible to participate in a five‑month internship).
- Strong attention to detail and ability to manage operational paperwork accurately.
- Excellent verbal and written communication skills for internal and client‑facing interactions.
- Ability to work on‑site at the Hermès U.S. headquarters in New York for the full program period (July 13–December 18, 2026).
Skills
Experience
At least 1 year of relevant experience — including previous internships, part‑time roles, or coursework — in customer service, eCommerce operations, or data/reporting support.
Education
Currently enrolled in an undergraduate or graduate program in business, communications, eCommerce, data analytics or a related discipline.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position is USD 20 per hour.
Culture
Hermès fosters a culture rooted in artisanal excellence, discretion and long‑term thinking, valuing creativity and the transmission of specialist skills. The U.S. organization emphasizes inclusion and professional development, offering interns mentorship, cross‑team exposure and a speaker series as part of the Generation H program.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «eCommerce Customer Service Intern», «Digital Client Relations Intern», «Online Client Services Intern», «E‑commerce Customer Relations Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.