Hermès eCommerce Client Relations Coordinator
- Employment
- Internship
- Seniority
- Intern
- Compensation
- $21/hour
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Jun 10, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès eCommerce Client Relations Coordinator - Manhattan, NY. Support omnichannel operations, analyze KPIs, and optimize customer service processes at $21/hour.
Role & Responsibilities
- Analyze key performance indicators (KPIs) and operational metrics to generate actionable insights supporting reporting needs for managers and specialists
- Monitor open service tickets to identify patterns in pending returns and post-sale issues, ensuring timely resolution and process optimization
- Conduct in-depth research and trend analysis on Hermès.com customer service interactions to support escalation management
- Assist with implementing internal quality assurance protocols and execute competitive benchmarking to identify training gaps and provide feedback for team development
- Design and execute independent projects aligned with personal growth objectives and contributing to operational efficiency or innovation within client relations
- Assist with scheduling needs for eCommerce and boutique operations
- Execute all duties assigned by the manager
Qualifications
- Previous operations and/or customer service experience (helpful)
- Excellent written and verbal communication skills
- Professional phone manner
- High level of adaptability
- Acute attention to detail and organization
- Solid knowledge of Microsoft Office systems
Skills
Experience
Previous operations and/or customer service experience is helpful for this role.
Workplace
This position is based in Manhattan, New York, USA.
Compensation
The base compensation for this position is USD 21 per hour.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «eCommerce Operations Coordinator», «Client Relations Operations Associate», «Customer Service Operations Coordinator», «eCommerce Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.