- Location
- New York City New York USA
- Employment
- Internship
- Seniority
- Intern
- Compensation
- $20/hour
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 7, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is seeking an eCommerce After-Sales Intern to support operational, customer service and post-purchase work for the Hermès.com team. The five-month Generation H internship runs January 11, 2027–June 28, 2027, is in person at the New York City headquarters, and may be full-time (37.5 hours per week) or part-time (more than 15 and fewer than 35 hours per week); interns are paid $20 per hour. The program includes a guest-speaker series, mentorship, networking and a capstone project.
Role & Responsibilities
- Assist with web-to-shop order paperwork and maintain boutique return and exchange tracking.
- Extract KPIs and statistics to support managers and specialists with reporting analysis.
- Support the delivery of important information through communications across various platforms.
- Compile documentation for FedEx claim emails to correct inventory.
- Follow up on tickets requiring action for pending returns, after-sales issues and related matters.
- Assist with Hermès.com customer service needs.
- Brainstorm, develop and deliver individual projects aligned with personal passions and professional development goals, while enhancing existing business practices.
- Carry out other duties assigned by the manager.
Qualifications
- Previous operations and/or customer service experience is helpful.
- Excellent written and verbal communication skills and a polite, professional phone manner.
- Proven ability to multitask.
- High level of attention to detail.
- Solid knowledge of Microsoft Office and PowerPoint.
- Regular in-person work at a company-designated location is an essential function of the position.
- Able to perform the role’s key functions with or without reasonable accommodations.
Skills
Experience
Minimum 1 year; previous operations and/or customer service experience is helpful.
Workplace
This position is based in New York City, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position is USD 20 per hour.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Customer Care Intern», «Online After-Sales Support Intern», «eCommerce Operations Intern», «Customer Service Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.