Hermès E-commerce Business Process Owner

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Hermès seeks an E-commerce Business Process Owner for its Digital, Sales and Services division, within the Order Management domain, to oversee e-commerce processes and coordinate cross-functional projects, including SAP ERP replacement, warehouse systems and logistics optimisation. The role is a permanent, full-time position.

Role & Responsibilities

• Own business processes across the e-commerce ecosystem and act as the liaison between Digital and IT.
• Contribute to scoping and designing each workstream of the group ERP replacement and SAP deployment programme, representing e-commerce process needs and requirements alongside the Order Product Manager and Product Owners.
• Identify and analyse dependencies and integration points between the new ERP and the e-commerce ecosystem, and anticipate their impact on processes.
• Document and maintain the process map shared between Digital and IT as a current common reference.
• Participate in end-to-end acceptance testing as the e-commerce ecosystem connects to group projects, including OMS, ERP and WMS, with IT and local IT teams to safeguard process continuity before each go-live.
• Support deployment of the new ERP across subsidiaries, including presenting the Core Model, analysing local requirements, training and deployment support.
• Coordinate implementation of the NFC Tag solution across e-commerce subsidiaries.
• Coordinate deployment of new WMS platforms across e-commerce subsidiaries with IT and local IT teams.
• Participate in WMS deployment testing with the Test Manager, IT and local IT teams.
• Contribute to projects that improve and optimise e-commerce logistics operations.
• Contribute to improving existing flows between OMS, Cegid and WMS platforms.
• Present project progress to the Digital team in writing and verbally, and escalate alerts in a timely manner.
• Maintain regular communication with departments affected by Order functionality, particularly IT, to ensure ongoing alignment.

Qualifications

• Master’s-level education (Bac+5) in engineering, project management or digital disciplines.
• At least 5–7 years of experience managing e-commerce or logistics projects with a strong IT focus.
• An interest in logistics is an advantage.
• Proficiency in agile practices, including User Story, Product Backlog and sprint planning.
• Fluent written and spoken English, with daily communication with subsidiaries.
• Strong interpersonal skills, empathy, rigour and responsiveness.
• Passion for e-commerce, curiosity, dynamism and autonomy.
• Ability to present complex technical topics concisely and clearly.
• Strong communication skills and professional maturity.

Skills

Experience

At least 5–7 years managing e-commerce or logistics projects with a strong IT focus; 6 years minimum.

Education

Master’s-level education (Bac+5) in engineering, project management or digital disciplines.

Workplace

Benefits

A role at Hermès, involvement in an engaging project, a supportive team focused on code quality and team-member development, substantial autonomy, and encouragement to take initiative.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.