Hermès Distribution Services Coordinator

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Provide customer service to internal and external clients, communicate order status from order inception through delivery, and anticipate client needs and expectations.
• Serve as liaison between customers and the distribution center, communicating client requests and requirements; cross-train across HOP divisions and support fellow Distribution Service Associates to maintain service continuity.
• Report errors and communication or process shortfalls to the immediate or departmental manager.
• Handle company assets, products, and materials with care; support internet sales and customer-care requirements while completing work accurately and in accordance with procedures.
• Process incoming order requests from internal and external clients; offer appropriate substitutions or add-ons when requested items are unavailable or out of stock.
• Process vendor stock orders requested by sales divisions and confirm purchase orders with estimated delivery times.
• Review daily back-order reports, anticipate order status updates and delivery delays, and communicate them to clients.
• Monitor order start-ship and cancellation dates, negotiate order extensions, and coordinate shipping details with the Dayton distribution center to support timely delivery.
• Review and correct client order confirmations using EDI software, resolving item number, unit, style, color, price, and quantity discrepancies before shipment and communicating adjustments to accounts.
• Issue Return Authorizations (RAs) as requested and approved by the appropriate sales division.
• Prepare Loans and ITS documents for warehouse processing as needed.
• Create, generate, and review daily department reports: Merchandise On-Hand, Summary of Open Pick Tickets, Back Order Merchandise, and Open BP Receipts.
• Support the Dayton Management Team with the status and prioritization of pending inbound Hermès merchandise shipments (BPs) from HOP France to the Dayton, New Jersey distribution center.
• Process Cegid replenishment requests weekly.
• Learn applicable vendor routing guidelines; inform the Dayton shipping department and CSA team members of updates; investigate vendor chargebacks and provide supporting documentation for timely resolution and reversal.
• Back up the immediate manager as a secondary customer-service contact, addressing and prioritizing urgent needs with distribution center management for internal and external stakeholders.
• Work with management to support retail boutiques’ inbound shipment requirements, taking account of space constraints and store back-of-house receiving limitations.
• Communicate inventory cutoffs or shipment holds to HOP Management when boutiques conduct physical inventories or have excess inventory and space constraints.
• Support the Inventory Control Management Team with item inventory discrepancies and reconciliation to minimize inventory shrinkage.
• Perform other duties assigned by the immediate manager or departmental director.

Qualifications

• 1–2 years of experience, including a hands-on internship or activities in a similar role or department.
• High school diploma required; a BS or BA degree is preferred but not required.
• Excellent attention to detail and strong organizational skills.
• Active, continuous learner.
• Willingness to work with HOP team members across departments.
• Ability to work independently with little supervision.
• Proven ability to meet short- and long-term goals and deadlines.
• Appropriate urgency in addressing and resolving client escalations and actionable customer-service requests.
• Intermediate to advanced knowledge of Microsoft Excel.
• Strong written and verbal communication skills.
• Flexible schedule to meet business needs, including extended holiday hours during designated periods.
• Knowledge of, and willingness to learn, applicable vendor routing guidelines.

Skills

Experience

1–2 years, including a hands-on internship or activities in a similar role or department; minimum 1 year.

Education

High school diploma required; a BS or BA degree is preferred but not required.

Compensation

The base compensation for this position is USD 25 per hour.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.