Hermès Distribution Services Coordinator

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Process incoming order requests from internal and external clients, ensuring accurate entry and timely acknowledgment
• Monitor daily back-order reports to anticipate and communicate order status and potential delivery delays to assigned clients
• Review and correct client order confirmations using EDI software, resolving item number discrepancies, unit mismatches, and pricing issues prior to shipment
• Coordinate with the Dayton distribution center to negotiate order extensions by monitoring order start ship and cancel dates
• Issue Return Authorizations as requested and approved by the appropriate sales division
• Prepare Loans and Inventory Transfer System documents for the warehouse to process
• Generate and review daily department reports including Merchandise On-Hand, Summary of Open Pick Tickets, Back Order Merchandise, and Open BP Receipts
• Serve as liaison between boutique clients and the distribution center team, communicating client requests and requirements
• Support inventory control management by assisting with item inventory discrepancies to ensure minimal shrinkage
• Actively offer clients alternative item selections and recommendations when original requests are unavailable
• Process stock orders from vendors and confirm purchase orders with estimated delivery times
• Learn and communicate updates regarding vendor routing guidelines to the shipping department and team members
• Assist with investigation and documentation for timely resolution and reversal of vendor chargebacks

Qualifications

• 1–2 years of relevant experience in order processing, logistics, or supply chain operations
• High School Diploma minimum; Bachelor's degree preferred but not required
• Proficiency with SCALE WMS, Cegid, EDI software, and Microsoft Office Suite
• Intermediate to advanced knowledge of Microsoft Excel
• Familiarity with distribution center operations and vendor management
• Strong written and verbal communication skills

Skills

Experience

1–2 years of hands-on experience in order processing, logistics coordination, or a comparable supply chain function, including internship activities or similar departmental work

Education

High School Diploma minimum; Bachelor's degree in supply chain management, logistics, business administration, or a related field is preferred but not required

Workplace

Compensation

The base compensation for this position ranges from USD 25.46 to USD 28.46 per hour.

Benefits

Medical, dental, and vision insurance; life insurance and disability coverage; paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time); paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; flexible spending accounts and fitness reimbursement; voluntary life insurance; product discount; employee assistance program; access to Calm App, Health Advocate, and family building support

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.