Hermès Department Manager

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Lead by example on the shop floor and foster a welcoming atmosphere for customers
• Provide direction, feedback and support to the team to maintain the highest service standards
• Oversee staff induction and onboarding, particularly for new and temporary team members
• Ensure the team receives comprehensive training on in-store procedures, product knowledge, and presentation techniques
• Coordinate appropriate staffing coverage in collaboration with the Store Manager and Administration Manager, including during peak periods and holidays
• Support the development of new client relationships and maintain accuracy in the client database
• Deliver exceptional customer service and manage client complaints proactively and in a timely manner
• Coordinate with the Press department on Hermès events and with the Client Experience Manager on CRM initiatives
• Achieve sales targets and encourage team members to meet their objectives
• Provide guidance on sales tools including HPad reservations, customer orders, pre-selling, Click in store, and My Folio
• Manage merchandise flow to the shop floor in coordination with the Stock team and maintain proper stock knowledge and handling
• Utilize reporting systems to build action plans and improve business performance
• Deputise for the Store Manager in their absence and undertake assigned projects
• Produce, check and publish store performance reports according to set schedules
• Ensure Hermès standards and visual merchandising guidelines are adhered to throughout the store
• Perform keyholding duties and manage store opening and closing procedures
• Maintain financial compliance including daily banking, cash reconciliation, and till reconciliation
• Ensure the store and team meet Hermès presentation standards and maintain a hazard-free shop floor
• Conduct security activities in accordance with company guidelines to protect stock and property
• Support the Store Manager and Stock Team during stocktakes and cycle counts
• Assist the back office team to alleviate administrative duties from the sales team

Qualifications

• At least 3 years of proven management experience in a retail environment
• Demonstrated ability to perform as second in command in a high-paced store environment
• Strong CRM focus and client relationship management expertise
• Excellent communication and interpersonal skills
• Excellent management and leadership skills
• Proficiency in sales systems, Microsoft Office, and Windows environments
• Strong team player with capacity to work autonomously
• Professional demeanor with ability to work efficiently and accurately under pressure
• Organised, flexible, and reliable work ethic
• Valid visa permitting full-time work throughout the contract duration

Skills

Experience

At least 3 years of proven management experience in retail, with demonstrated capability to function as a second in command in a fast-paced luxury store environment.

Education

Not specified

Workplace

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.