Hermès Customer Service Advisor
- Location
- ParisÎle-de-FranceFrance
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Jun 1, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Paris seeks trilingual customer advisor (German/English/French) for European e-commerce and retail support, contract role.
Role & Responsibilities
- Manage end-to-end interactions with European e-commerce customers via phone, email, and WhatsApp, offering product guidance and driving sales opportunities
- Receive, analyze, approve, and track European e-commerce orders through to delivery, ensuring meticulous follow-up
- Deliver exceptional service consistent with Hermès brand image, articulating product stories and heritage to customers
- Initiate proactive outreach calls to customers, providing notifications on new products, services, and procedural changes whilst maintaining a service-oriented mindset
- Build and cultivate lasting customer relationships through excellent experiences and active portfolio management to foster loyalty and engagement
- Handle inbound customer calls for European retail stores, providing guidance and seamless omnichannel support
- Offer comprehensive product information, including specifications, availability, and reservation details, communicating purchase and returns procedures
- Coordinate between customers and store partners, ensuring consistent quality of relationship and maintaining a collaborative service spirit
- Champion initiatives to enhance the e-commerce customer experience and optimize omnichannel service delivery
Qualifications
- Fluency in German, English, and French (spoken and written)
- Proven experience in hospitality, retail, or e-commerce customer service environments
- Demonstrated passion for consultative selling and luxury brand representation
- Strong empathy and genuine commitment to customer satisfaction
- Excellent interpersonal and communication skills across multiple channels
- Analytical mindset with ability to resolve disputes and manage stress professionally
- Proficiency with office software and customer management tools
- Collaborative team player with strong organizational and prioritization abilities
- Experience serving international, demanding clientele is highly valued
Skills
Experience
Prior experience in hotel, retail, or e-commerce sectors managing direct customer interactions is expected. Experience handling international and discerning clientele would be advantageous.
Education
Not specified.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Trilingual Customer Advisor», «Multilingual Client Relations Specialist», «E-Commerce Customer Experience Specialist», «Retail Support Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.