Hermès Customer Service Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 1, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Client Relations Agent (Brussels) — fluent Dutch, French, English | Omnichannel customer service
Role & Responsibilities
- Serve as the primary point of contact for customers across the Benelux-Nordics region via telephone, email, and digital channels
- Deliver high-quality omnichannel customer experiences aligned with Hermès service standards
- Provide comprehensive product information including features, availability, reservations, and specifications
- Explain purchasing procedures, returns, exchanges, and coordinate follow-up with relevant stores
- Ensure consistency and quality in customer relationships and store coordination
- Manage multiple tasks in a multilingual environment with strong organizational priority-setting
Qualifications
- Fluent in French, Dutch, and English (both written and verbal communication)
- Experience in hospitality, retail, or e-commerce customer service
- Strong empathy, customer service orientation, and interpersonal skills
- Proficiency with multiple software applications and ability to multitask
- Experience serving sophisticated, international clientele (preferred)
- Availability from February 2027 for Client Relations Center launch
Skills
Experience
Experience in customer-facing roles within hotel, retail, or e-commerce environments is required. Prior exposure to luxury clientele and sophisticated international customer bases is advantageous.
Workplace
The successful candidate will be located in Brussels, Brussels-Capital Region, Belgium.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Agent», «Customer Relations Specialist», «Client Services Representative», «Omnichannel Client Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.