Hermès Customer Relations Representative
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 1, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Client Relations Agent in Brussels—manage customer inquiries across Benelux-Nordics. Danish and English fluency required. Start Feb 2027.
Role & Responsibilities
- Serve as the main point of contact for customers across the Benelux-Nordics region via telephone, email, and digital channels
- Deliver high-quality and seamless omnichannel customer experience in alignment with Hermès service philosophy
- Provide comprehensive product information including features, availability, reservations, and related details
- Explain purchasing, return, and exchange procedures to customers and ensure appropriate follow-up with stores
- Maintain and enhance relationship quality with both customers and retail partners
- Prioritize tasks effectively within a multilingual, multitasking environment
Qualifications
- Fluency in Danish and English, both written and verbal
- Experience in hotel, retail, or e-commerce sectors
- Strong empathy and customer service orientation
- Excellent interpersonal, verbal, and written communication skills
- Proficiency with multiple software applications and ability to multitask across programs
- Strong analytical and self-reliant capabilities
- Demonstrated stress and conflict management skills
Skills
Experience
Experience in hotel, retail, or e-commerce sector is required. Direct experience managing sophisticated and international clientele is advantageous.
Education
No specific formal education requirement is stated.
Workplace
This position is based in Brussels, Brussels-Capital Region, Belgium.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Agent», «Client Service Specialist», «Customer Care Advisor», «Omnichannel Client Relations Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.