Hermès Customer Experience Project Assistant
- Location
- Paris Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 8, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is seeking a Customer Experience Project Assistant for a six-month, full-time internship starting in January 2027, within its Europe & Middle East Retail Merchandising & Operations division in Paris. The intern will support customer experience assessment, client development and retail events, community initiatives, reporting, benchmarking, and dashboards.
Role & Responsibilities
- Monitor and coordinate customer experience assessment tools, including voice of the customer, mystery shopping, Google reviews, and customer service feedback.
- Participate in analyzing results and contribute to writing half-yearly and thematic summary reports.
- Collect and centralize feedback on selected tools for store teams.
- Help update the retail events calendar in coordination with regional subsidiaries, adding photographs, feedback, and field requirements.
- Participate in collecting information on local, regional, and international events organized by subsidiaries.
- Assist with the design and deployment of customer communication tools.
- Contribute to the Customer Experience section of the monthly retail activity report.
- Help organize seminars and workshops within the community.
- Prepare and distribute benchmark studies on selected topics and monitor activity dashboards.
Qualifications
- Currently pursuing a Master's degree specializing in Customer Experience, relationship marketing, or international business, with an academic project involving experience in demanding international retail environments.
- Comfortable analyzing data, writing qualitative summaries, and managing several subjects simultaneously with precision and method.
- Able to build strong relationships, ask thoughtful questions, and collaborate with varied stakeholders in a matrixed, multicultural environment.
- Proficient in Microsoft Office, particularly PowerPoint.
- Fluent spoken and written English.
Skills
Education
Currently pursuing a Master's degree specializing in Customer Experience, relationship marketing, or international business.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Project Coordinator», «Client Experience Assistant», «Customer Experience Associate», «Client Experience Project Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.