- Location
- Paris Île-de-France France
- Employment
- Full-Time
- Seniority
- Mid-Level
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 23, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is recruiting a Customer Experience Associate for a Paris store on a permanent, full-time basis, starting in mid-January 2027. The role covers store-wide client welcome, omnichannel assistance, high-end hospitality, customer feedback and support for sales departments.
Role & Responsibilities
- Welcome customers warmly throughout the store.
- Escort customers to their chosen department, liaising with the relevant Sales Advisor and drawing on knowledge of the sales team.
- Offer every customer a beverage in keeping with high-end hospitality standards; monitor beverage stocks and maintain clean spaces.
- Coordinate customer journeys across omnichannel services, including web-to-store, distance selling and store-to-store.
- Build and maintain close relationships with selected customers through strong knowledge of the client environment, including VIPs and regular customers.
- Discuss customers’ previous experiences in the store with them.
- Recognize and welcome notable individuals in accordance with the appropriate protocols.
- Manage waiting times in high-volume departments, including fashion accessories, footwear and jewelry.
- Collect customer feedback and contribute to continuous improvement.
- Support additional customer requests.
Qualifications
- At least 3–5 years of successful experience in store reception or high-end hospitality.
- Excellent speaking and communication skills.
- Dynamic and enthusiastic approach.
- Excellent interpersonal skills.
- Availability, rigor and a strong service orientation.
- Team spirit and versatility.
- Discretion and respect for confidentiality.
- Fluent English.
- Alignment with the team’s values: ethics, teamwork, curiosity, service and hospitality, quality orientation and simplicity.
Skills
Experience
At least 3–5 years in store reception or high-end hospitality.
Workplace
The role is situated in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Advisor», «Client Experience Associate», «Client Services Associate», «Guest Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.