- Location
- 52 Boulevard de la Croisette (View map)06400 CannesFrance
- Employment
- Contract
- Seniority
- Entry-Level
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 20, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is recruiting a Customer Experience Associate for its Cannes store on a full-time, fixed-term contract (CDD). The role welcomes customers, connects them with Sales Advisors, provides high-end hospitality and supports omnichannel services, client relationships and continuous improvement.
Role & Responsibilities
- Warmly welcome customers throughout the store.
- Use knowledge of the sales team to accompany customers to their preferred department and connect them with a Sales Advisor.
- Offer every customer a beverage with generous, high-end hospitality service; monitor beverage stock and maintain clean spaces.
- Manage customer support across omnichannel services, including web-to-store, remote sales and store-to-store.
- Build and maintain close relationships with selected customers through an excellent understanding of the client environment, including VIPs and regular customers.
- Speak with customers about their previous experience in the store.
- Recognize and welcome prominent guests in accordance with the relevant protocols.
- Manage queues for high-volume departments such as fashion accessories, shoes and jewelry.
- Contribute to gathering customer feedback and continuous improvement.
- Support other requests as needed.
Qualifications
- Successful experience in store reception or high-end hospitality.
- Excellent speaking skills.
- Dynamic and enthusiastic.
- Excellent interpersonal skills.
- Available, rigorous and service-oriented.
- Team spirit and versatility.
- Discretion and confidentiality.
- Fluent English.
Skills
Experience
Minimum 3 years
Workplace
This position is based in Cannes, Provence-Alpes-Côte d'Azur, France.
Explore jobs in Provence-Alpes-Côte d'Azur or in France.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Associate», «Guest Experience Associate», «Customer Welcome Associate», «Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.