Hermès CRM Assistant
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jun 16, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
CRM Assistant role in Hong Kong SAR with focus on database management, activations, and reporting for luxury travel retail.
Role & Responsibilities
- Maintain and improve CRM database quality through account merging and data clearance procedures
- Communicate with subsidiaries and retail stores to coordinate cross-store merging and gather feedback on data entry standards
- Adapt group segmentation strategies to local market needs and develop corresponding action plans targeting specific customer segments
- Execute CRM activation campaigns to drive customer recruitment, retention, and loyalty, measuring effectiveness and tracking plan outcomes
- Support outreach initiatives by preparing targeted communication lists, building campaign assets, and generating performance reports
- Prepare and present monthly CRM performance dashboards to retail stores and management
- Produce ad hoc analytical reports on customer trends, merchandise performance, and targeted customer segments
- Execute ad hoc duties and special projects as assigned
Qualifications
- University graduate or recent graduate, preferably in Business Administration, Marketing, or a related field
- Demonstrated strong data analysis and interpretation skills
- Proven project management and time management abilities
- Proficiency in Microsoft Office suite, with advanced Excel and PowerPoint capabilities
- Fluent in written and spoken English, Mandarin, and Cantonese
Skills
Experience
"Entry-level or fresh graduate; previous experience in CRM, retail support, or sales development functions is advantageous but not essential given the candidate profile sought.
Education
University degree in Business Administration, Marketing, or a related discipline; recent graduates are welcome to apply.
Workplace
The successful candidate will be located in Hong Kong, Hong Kong, China.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Coordinator», «Customer Relationship Management Specialist», «CRM Data Analyst», «CRM Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.