Hermès CRM & Client Data Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €30,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 29, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès seeks a CRM & Client Data Specialist in Milan to manage customer data initiatives, drive CRM strategy, and support Italian and Greek boutiques with data-driven insights.
Role & Responsibilities
- Ensure the integrity, accuracy, and protection of customer data; serve as principal liaison for Data Quality initiatives within the subsidiary, driving continuous improvement of the customer database in coordination with Group Data Quality teams
- Develop and distribute customer insights, KPI monitoring, and CRM reporting to inform strategic decision-making and identify client development opportunities; build targeted customer lists for activation initiatives including in-store events, clienteling, and CRM campaigns
- Lead the deployment of Group data-related projects within the subsidiary, ensuring clear governance, implementation protocols, resource allocation, and comprehensive rollout support for large-scale customer profile and CRM tool initiatives
- Act as the primary contact for the Customer Experience community on data and experience topics; provide training and technical support to stores through workshops and on-site visits; maintain issue tracking, escalate concerns to Group stakeholders, and gather feedback for continuous improvement
- Support privacy and compliance efforts; ensure stores remain current on GDPR and data protection procedures; partner with the Customer Experience Manager and ICO department to conduct client compliance reviews and controls
Qualifications
- Bachelor's degree in economics, fashion management, marketing, or related discipline
- Minimum 2 years of professional experience in a comparable role; prior experience in retail or customer relationship management strongly valued
- Fluency in Italian and English; French language skills a distinct advantage
- Advanced proficiency in Excel, PowerPoint, and Power BI; experience with Microsoft Dynamics CRM platforms preferred
- Demonstrated analytical mindset with structured problem-solving approach; excellent communication and stakeholder management capabilities
- Proven ability to manage multiple concurrent projects with competing deadlines without compromising quality
- Alignment with Hermès' core values and commitment to excellence in service delivery
Skills
Experience
Minimum 2 years of professional experience in customer relationship management, retail operations, or related client-focused roles. Experience managing customer databases, analyzing client behavior, or supporting CRM system implementations is highly desirable.
Education
Bachelor's degree preferably in economics, fashion management, marketing, or a closely related field.
Workplace
This position is based in Milan, Lombardy, Italy.
Compensation
The base compensation for this position is EUR 30,000 per annum.
Benefits
€10 meal voucher per working day; eligibility for annual incentive plan; statutory and collective bargaining benefits (CCNL Commercio); supplementary benefits and wellbeing programs in accordance with Company policies.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Data Manager», «CRM Operations Specialist», «Client Insights Coordinator», «Retail Data Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.