Hermès Commercial Support Assistant (Apprenticeship)
Hermès Sellier in Lyon seeks a Commercial Support Assistant (Apprenticeship) to join the back‑office team — apprenticeship starting Sept 2026.
Overview
Hermès Sellier is a heritage French luxury Maison renowned for its craftsmanship and savoir‑faire across leather goods, fashion, beauty, home, watchmaking and jewellery. The role sits within Hermès Distribution France, which operates a network of boutiques and an e‑commerce platform; the organisation places a premium on artisanal excellence, client service and selective, modern retail innovation.
Role & Responsibilities
- Manage and respond to client enquiries across channels (email, phone, WhatsApp, ticketing tool) ensuring impeccable service.
- Enter and administratively follow up personalised and Internet orders, including inventory checks and order tracking.
- Monitor client reservations and sales orders; initiate and follow product transfer requests across the retail network and international searches.
- Support sales teams during peak activity, perform cash register openings and closings and apply internal control procedures.
- Draft operational tools for VIP appointments (catalogues of exceptional pieces) and create presentation and training materials for store teams.
- Participate in pilot and cross‑functional projects aimed at continuous improvement and onboarding of new hires.
- Produce and maintain KPI dashboards for back‑office activity and report results to the Commercial Support Manager.
Qualifications
- Currently enrolled in a university, business school or engineering school (Bac+3/4) — apprenticeship contract.
- Minimum 1 year of professional experience in retail, commercial or marketing functions.
- Strong customer‑service orientation, dynamism, flexibility and a capacity to work autonomously.
- Excellent interpersonal skills and an affinity for artisanal luxury products.
- Proactive mindset with ability to propose improvements and participate in cross‑functional initiatives.
- Good command of English.
Skills
Experience
Minimum one year of practical experience in retail, customer service, sales or marketing roles; prior exposure to back‑office operations or boutique support preferred.
Education
Enrolled in a Bachelor's or Master's‑level program (Bac+3/4) in business, commerce, engineering or a related discipline; apprenticeship contract starting 1 September 2026.
Workplace
This position is based in Lyon, Auvergne-Rhône-Alpes, France. Cerulean lists 25 open roles in Lyon. The broader Auvergne-Rhône-Alpes area accounts for 69 active listings on Cerulean, 3 of which are new. In France as a whole, Cerulean currently features 4.275 open positions, with 127 posted this week.
Culture
Hermès cultivates a workplace rooted in artisanal craftsmanship, discretion and meticulous quality. The organisation values long‑term learning and supports practical training paths such as apprenticeships, offering a structured environment where operational excellence and client experience are prioritized.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.