Hermès Commercial Support Apprentice
- Location
- Employment
- Internship
- Seniority
- Intern
- Posted
- Mar 13, 2026
About Hermès
Hermès Sellier is an internationally recognised French luxury house renowned for leather goods, ready-to-wear, accessories and maison collections. Its Retail/Distribution arm operates a network of boutiques and e-commerce sites dedicated to delivering the brand's craftsmanship, discretion and high-touch client service across France and abroad.
Hermès Sellier (Sèvres) seeks a Commercial Support Apprentice (Alternance) for omnichannel client service and order management, Sept 2026–Aug 2027.
Role & Responsibilities
- Act as the omnichannel interface for the store: manage client orders, remote sales and inbound client requests with exemplary service standards.
- Process and validate client orders and special requests; prepare quotes and order documentation for Hermès Maison and Horizon transactions.
- Manage remote payment links and coordinate shipments for domestic and export deliveries.
- Liaise with the central contact centre via the Passerelle interface and act as privileged contact for client recovery under the 'Hermès Client Culture' approach.
- Coordinate inter-store transfers, notify clients of order availability and follow up until finalisation of the sale.
- Prepare documentation for business gifts and manage administrative aspects of order fulfilment and export paperwork.
Qualifications
- Minimum Bac+2/Bac+3 (associate degree or equivalent) or demonstrable retail/store experience.
- Excellent personal presentation and professional verbal communication.
- Fluent English (spoken and written) is mandatory.
- Strong customer-orientation, listening skills and persuasive interpersonal abilities.
- Organised, rigorous and capable of establishing and maintaining operational processes.
Skills
Experience
Open to beginners; prior experience in retail or store operational support is advantageous. Candidates with proven experience in order management, remote sales or customer-service roles will be well-suited.
Education
Bac+2 or Bac+3 (associate degree / undergraduate) or equivalent; relevant retail experience may be accepted in lieu of formal qualification.
Workplace
This position is based in Sèvres, Île-de-France, France, within easy reach of Paris.
Culture
The Maison values artisanal excellence, discretion and a deeply client-centric approach. The retail environment emphasises meticulous service, respect for tradition and measured innovation, offering a workplace where craftsmanship and modern retail practices coexist.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Apprentice», «Retail Support Apprentice», «Omnichannel Sales Apprentice», «Customer Relations Apprentice», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.