Hermès Commercial Support & Customer Service Manager
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 20, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès seeks Commercial Support & Customer Service Manager in Cannes, France on fixed-term contract through Sept 2026.
Role & Responsibilities
- Manage customer service operations including order processing, reservations, special commissions, and remote/telephone sales
- Oversee the complete post-sale product service process and track related performance metrics
- Monitor reservation performance, customer demand creation, and after-sales conversion metrics on a weekly and monthly basis
- Handle daily email communications and manage customer complaints
- Supervise point-of-sale operations and cash handling
- Ensure compliance with internal controls and cash management procedures including daily cash reconciliation and weekly fund deposits
- Maintain archives in accordance with group procedures and monitor store invoice processing
- Develop and track variable store expense budgets
- Train sales associates on retail IT systems (Cegid, Hcare, Hlink) and procedures
- Participate actively in management team briefings and present commercial activity and key performance indicators weekly to the team
Qualifications
- Bac+2 or Bac+3 minimum or equivalent confirmed experience in retail store management
- Proficiency with retail management systems (Cegid, Excel, pivot tables)
- Strong leadership, excellent interpersonal skills, and demonstrated customer service orientation
- Analytical mindset with the ability to establish management processes and methodologies
- Team-oriented approach with strong communication and persuasion capabilities
Skills
Experience
Minimum 1 year confirmed experience in retail store management or commercial support operations within a luxury or high-service environment.
Education
Bac+2 or Bac+3 qualification, or equivalent professional experience.
Workplace
This position is based in Cannes, Provence-Alpes-Côte d'Azur, France.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Commercial Support Officer», «After-Sales Service Manager», «Retail Operations Support Specialist», «Customer Service & Commercial Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.