Hermès Commercial Coordinator
- Location
- BrüggBernSwitzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Wholesale, Commercial & B2B Sales
- Industry
- Fine Watches & Horology
- Posted
- Aug 26, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
La Montre Hermès hiring Commercial Coordinator in Brügg (BE), Switzerland. Manage orders, shipments, and client relations in luxury watch distribution.
Role & Responsibilities
- Manage daily client contacts, providing pertinent solutions and comprehensive administrative follow-up in coordination with Market Managers
- Receive, control, and register customer orders; verify product availability and monitor delivery timelines
- Prepare shipments in coordination with the shipping department, optimize freight consolidation, and prepare commercial and pro forma invoices
- Prepare all shipping and export documentation, master export procedures, specific documentation requirements, various legalizations, and free-trade agreements
- Reserve and organize transportation to destination according to client instructions; collaborate closely with the Import-Export team on CITES ordering and shipment planning
- Track shipments to final destination, identify export issues, and propose solutions; maintain organized records of all shipments and customs documentation
- Maintain and regularly update client portfolios; send price lists on delegation; manage advance payment requests according to defined procedures
- Monitor client payments, issue reminders as needed in agreement with Market Managers, and maintain updated client records, contact lists, and addresses
- Manage returns according to established procedures; prepare correspondence and organize mailings
- Participate in work sessions with market teams and contribute to reliable, flexible organizational practices
Qualifications
- Commercial Employee diploma (CFC) or equivalent qualification
- Proven experience in a similar commercial coordination role
- Proficiency with Microsoft Office suite and ERP systems
- Fluent in French and English, both oral and written
- Strong sense of priorities and responsibility
- Meticulous attention to detail and commitment to accuracy and verification
- Commercial sensitivity and ability to propose alternatives
- Diplomatic interpersonal skills and strong stress management
- Demonstrated teamwork, dynamism, and enthusiasm
Skills
Experience
Minimum 3 years of successful experience in a similar commercial coordinator or client services role, ideally in a luxury goods or high-end watch manufacturing environment.
Education
Commercial Employee Diploma (CFC) or equivalent qualification in commerce, business administration, or related field.
Workplace
This position is based in Brügg, Bern, Switzerland, within easy reach of Bern.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Coordinator», «Client Service Coordinator», «Account Coordinator», «Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.