Hermès Commercial Assistant — Specialist (Watches & Jewellery)

About Hermès

Hermès is a family-owned French maison renowned for artisanal craftsmanship, refined leather goods and a wide range of luxury categories. The London Maison at 166 New Bond Street exemplifies the brand’s commitment to exceptional retail environments and immersive client experiences. As part of Hermès GB, the store operates within the broader Hermès group while retaining the maison’s emphasis on meticulous service, tradition and continuous learning.

Role & Responsibilities

• Manage commercial sales administration for the Specialist Metiers (Watches, Jewellery and Maison): process client orders, ensure accurate documentation and follow-through to delivery.
• Work in close collaboration with Sales, Service and Stock teams to submit transfer requests, propose available stock and locate merchandise when required.
• Support the Sales team during VIC appointments and high-touch client interactions, enabling sales advisors to focus on client-facing activity.
• Coordinate shop-floor replenishment, assist with visual merchandising standards and prepare the store for product launches.
• Participate in store inventory activities, cycle counts and manual counts; support stock reconciliation and resolution of stock queries.
• Monitor sell-through and turnover for assigned metiers; prepare, share and escalate commercial reporting and product performance feedback.
• Drive novelty-alert activities: inform teams of imminent deliveries, align training calendars with launch dates, and prepare centralised product sheets, storytelling content, price lists and visuals.
• Ensure care of the product environment (packaging, warranty cards, GIA certificates, tools) and maintain replenishment processes.
• Build and maintain excellent relationships with stakeholders (clients, merchandising, métier representatives); identify flaws in order flows and propose corrective actions.
• Follow up on client reservations and pre-buy recommendations; support ad-hoc requests from the Deputy Director — Fashion Metiers.

Qualifications

• Proven experience in an administration or sales role within a luxury retail environment.
• Strong administration skills with numerical literacy and comfort producing and reading commercial reports.
• Experience managing stock and resolving stock-related queries.
• Excellent client-service orientation and commercial awareness.
• Strong communication, collaboration and interpersonal skills.
• Solution-oriented mindset with proven problem solving and process-improvement capability.
• Proficiency in Microsoft Office with strong Excel skills.
• Experience working with Watches & Jewellery or Homewear is highly desirable.

Skills

Experience

Proven experience in administration or sales within a luxury retail environment, including practical exposure to stock management, order processing and client-facing support for specialist categories such as watches, jewellery or homewares.

Education

High-school diploma or equivalent; vocational qualification or degree in business, retail management or a related discipline is advantageous.

Workplace

Culture

Hermès cultivates a collaborative, craft-driven workplace where humility, curiosity and long-term development are valued. The Maison concept places emphasis on exceptional client experiences, cross-disciplinary teamwork and the transmission of specialist knowledge within a refined retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.