Hermès Client Services Representative
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 1, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Client Relations Agent – Brussels, Belgium | Customer support specialist for Benelux-Nordic region, fluent in French, Dutch & English.
Role & Responsibilities
- Serve as the primary contact point for end customers across the Benelux-Nordic region via email, telephone, and digital channels
- Provide comprehensive product information, including features, availability, and reservation details
- Explain purchase, return, and exchange procedures whilst ensuring seamless follow-up with retail stores
- Deliver high-quality, omnichannel customer experiences consistent with Hermès' service standards
- Maintain relationship quality between customers and stores, resolving enquiries with empathy and professionalism
- Prioritize and manage multiple customer interactions simultaneously in a multilingual environment
Qualifications
- Fluent in French, Dutch, and English (verbal and written)
- Experience in hotel, retail, or e-commerce customer relations
- Strong sense of customer service with empathetic and friendly demeanor
- Proficiency in multiple software applications and ability to multitask across digital platforms
- Excellent interpersonal, verbal, and written communication skills
Skills
Experience
Experience in hotel, retail, or e-commerce sectors with direct customer engagement is required. Prior experience with sophisticated international clientele is advantageous.
Workplace
The role is situated in Brussels, Brussels-Capital Region, Belgium.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Agent», «Customer Relations Specialist», «Client Support Agent», «Customer Care Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.