Hermès Client Relations Intern
About Hermès
Hermès is an independent French maison renowned for artisanal leather goods, silk, ready-to-wear and accessories. Hermès Asia Pacific Limited operates the brand's commercial and client-service activities across the region, combining the house's tradition of craftsmanship with a refined retail and client-care organisation.
Hermès Asia Pacific is hiring a part-time Client Relations Center Intern in Hong Kong — support client service, CRM and appointment coordination at Lee Garden One.
Role & Responsibilities
- Support the client relations centre with daily handling of client enquiries via phone, email and messaging platforms, ensuring timely, high-quality responses.
- Maintain and update the CRM and client databases with accurate contact details, purchase histories and appointment records.
- Schedule and confirm client appointments for boutiques and trunk shows; coordinate logistics with store teams and client advisors.
- Prepare client-facing documentation and correspondence, including follow-up messages, invitations and post-appointment notes.
- Assist with administrative tasks and ad-hoc projects such as client reports, segmentation lists and event support to ensure seamless client experiences.
Qualifications
- Currently enrolled in or recently graduated from a university programme in business, communications, hospitality, marketing, or a related discipline.
- Strong interpersonal and written communication skills, with a client-focused demeanour and professional telephone manner.
- High level of attention to detail and accuracy when entering data and preparing client documents.
- Ability to prioritise competing tasks, work within tight timelines and collaborate with boutique teams.
- Discretion and respect for client confidentiality; professional attitude appropriate for a luxury brand environment.
Skills
Experience
Previous retail, hospitality or customer-service experience is advantageous but not mandatory; internships or part-time roles involving client contact will be considered favourably.
Education
University-level education in progress or recently completed (business, communications, hospitality, marketing or related fields).
Workplace
The successful candidate will be located in Hong Kong, Hong Kong, China.
Culture
Hermès fosters a culture anchored in craftsmanship, discretion and meticulous client service. The workplace emphasises long-term professional development, collegial collaboration across boutiques and regional teams, and a respect for the house's heritage and creative standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Center Intern», «Client Services Intern», «Customer Experience Intern», «Client Care Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.