Hermès Client Relations Center Training Coordinator

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Support the coordination, preparation, and administration of CRC training programs, ensuring training materials, schedules, and resources are organized and maintained
• Facilitate training rollouts through scheduling, logistics management, attendance tracking, material preparation, and follow-up communications
• Lead small-group training sessions and onboarding activities to support learning and engagement
• Partner with the CRC Training Manager to assess learning progress and identify performance-based training opportunities
• Oversee monthly Self-Learning and CRC Training recap reports, raising awareness of department happenings
• Update and maintain training documentation and reports as directed
• Shadow CRC team members to reinforce key training topics and facilitate workshops on relevant subjects
• Prepare weekly and/or monthly recaps of training initiatives, successes, and opportunities
• Track, report, and evaluate training programs for participation; recommend new solutions and improvements to existing offerings
• Support delivery of important announcements through verbal and written communication via Teams, email, and weekly newsletters
• Execute additional duties as assigned by supervisor(s)

Qualifications

• Previous experience within the Client Relations Center or a luxury retail/service environment
• Proven ability to train, coach, and inspire peers
• Strong communication and facilitation skills
• Ability to adapt quickly and support multiple priorities in a dynamic environment
• Familiarity with CRC and corporate training environments
• Self-starter with the ability to work independently and as an active team player
• Technologically adept and eager to learn and introduce new systems and efficiencies

Skills

Experience

Previous experience in client relations, luxury retail, hospitality, or corporate training environments is preferred. Experience with training program delivery, team coaching, and facilitation in professional settings is advantageous.

Education

High school diploma or equivalent required; associate degree or higher preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 27.19 to USD 30.05 per hour.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time); Paid Parental leave and transition time; 401(k) and Roth Retirement plan with company matching and profit sharing; Flexible spending accounts, fitness reimbursement, and voluntary life insurance; Product discount and Employee Assistance Program (EAP) resources; Access to Calm App, Health Advocate, Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.