Hermès Client Relations Agent
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 1, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Client Relations Agent (Norwegian/English fluent) in Brussels, serving Benelux-Nordic customers via omnichannel support.
Role & Responsibilities
- Act as the primary point of contact for end customers across Benelux-Nordic countries via email, telephone, and digital channels
- Deliver high-quality omnichannel customer support aligned with Hermès' service philosophy
- Provide comprehensive product information including features, availability, and reservation details
- Explain purchasing, return, and exchange procedures and coordinate follow-up with relevant stores
- Maintain and enhance customer relationships while ensuring excellent communication with retail partners
Qualifications
- Fluent in Norwegian and English
- Experience in hospitality, retail, or e-commerce customer service
- Demonstrated empathy and strong customer service orientation
- Excellent verbal and written communication skills
- Strong interpersonal and conflict management abilities
- Proficiency with multiple software applications and simultaneous system navigation
Skills
Experience
Experience in the hotel, retail, or e-commerce sector with demonstrated customer service excellence. Prior exposure to sophisticated and international clientele is advantageous.
Education
Secondary education or equivalent; professional certification in customer service or hospitality is a plus.
Workplace
The successful candidate will be located in Brussels, Brussels-Capital Region, Belgium.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Relations Representative», «Client Services Specialist», «Customer Care Advisor», «Omnichannel Client Support Agent», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.