Hermès Client Host
- Location
- SydneyNew South WalesAustralia
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 18, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Client Host, 6-month contract in Sydney. Join our boutique team as a service ambassador managing client flow and private appointments.
Role & Responsibilities
- Act as the primary point of contact for boutique clients, creating warm, welcoming first impressions and embodying Hermès hospitality standards
- Manage boutique traffic flow and private client appointments using virtual queueing systems to ensure seamless client journeys and optimized waiting times
- Proactively engage clients during their wait, conduct boutique tours highlighting Maison heritage and craftsmanship, and coordinate refreshments to enhance the luxury experience
- Support preparation and maintenance of private client areas, ensuring impeccable presentation before and after each appointment
- Identify service improvement opportunities and escalate client concerns promptly while sharing feedback and best practices with management and teams
Qualifications
- Minimum 3 years of customer service and/or sales experience, preferably in a luxury retail environment
- Full working rights within Australia
- Availability to work a 7-day roster including weekends
- Excellent interpersonal and communication skills with a client-focused mindset
Skills
Experience
Minimum 3 years of demonstrated experience in customer service and/or sales. Background in luxury retail environments is advantageous.
Education
No formal educational qualifications specified; industry experience and customer-facing expertise are prioritized.
Workplace
This position is based in Sydney, New South Wales, Australia.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Concierge», «Boutique Ambassador», «Hospitality Associate», «Client Services Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.