Hermès Client Experience Manager
Join Hermès in Paris as a Retail Manager, overseeing store operations and enhancing client experiences in a luxury setting.
Overview
Hermès, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the prestigious Hermès International, the brand offers an unparalleled working environment that celebrates creativity, innovation, and heritage.
Role & Responsibilities
- Oversee daily operations of the retail store to ensure efficiency and profitability.
- Lead and motivate the sales team to achieve sales targets and deliver exceptional customer service.
- Manage inventory levels and ensure the store is well-stocked with the latest collections.
- Develop and implement strategies to enhance customer engagement and brand loyalty.
- Coordinate with the visual merchandising team to maintain the store's aesthetic appeal.
Qualifications
- Proven experience in retail management, preferably within the luxury sector.
- Strong leadership skills with the ability to inspire and manage a team.
- Excellent communication and interpersonal skills.
- Proficiency in inventory management and sales tracking software.
- Fluency in English and proficiency in a second language is advantageous.
Skills
Experience
Minimum of 5 years of experience in retail management, with a focus on luxury goods.
Education
Bachelor's degree in Business Administration, Retail Management, or a related field.
Workplace
The successful candidate will be located in Paris, Île-de-France, France. 3.293 luxury roles are listed in Paris on Cerulean, 64 posted in the last 48 hours. Across the Île-de-France region, Cerulean lists 3.707 open positions — 94 listed in the past two days. Cerulean currently advertises 4.252 open roles in France, including 114 added in the last 48 hours.
Culture
Hermès fosters a culture of excellence and innovation, where employees are encouraged to contribute to the brand's legacy of luxury and craftsmanship. The work environment is both dynamic and supportive, offering opportunities for personal and professional growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.