Hermès Client Experience Coordinator
About Hermès
Hermès Sellier is a family-rooted maison renowned for artisanal savoir‑faire across leather goods, silk, ready‑to‑wear, jewellery, watches and home collections. Hermès Distribution France operates the brand's owned retail network in France, where merchant-led boutiques deliver a service model that emphasises craftsmanship, authenticity and attentive clienteling.
Hermès Sellier — Client Experience Coordinator in Paris (Faubourg Saint‑Honoré). Luxury boutique role delivering VIP hospitality and omnichannel client service.
Role & Responsibilities
- Welcome and receive clients throughout the boutique, acting as a discreet 'Maître de Maison' to create a refined in-store atmosphere.
- Guide clients to the appropriate department and liaise with sales advisors to ensure seamless handovers and personalised service.
- Deliver elevated hospitality by offering and serving beverages, maintaining beverage stock levels and ensuring hospitality areas remain immaculate.
- Manage omnichannel client journeys (web‑to‑shop, remote sales, shop‑to‑shop) to provide a consistent experience across touchpoints.
- Develop and maintain close relationships with VIP and regular clients through attentive follow‑up and knowledge of their preferences.
- Collect and synthesise client feedback to inform service improvements and support continuous enhancement of the client experience.
- Anticipate and manage client needs and expectations, including reception protocols for recognised personalities and management of queues for high‑volume departments.
- Provide ad hoc administrative and operational support to the store team as required.
Qualifications
- Proven experience in luxury retail reception or high‑end hospitality.
- Excellent spoken communication and polished presentation.
- Fluent English (spoken); discretion and respect for client confidentiality.
- Strong relational skills, dynamism and genuine service orientation.
- Rigour, availability and capacity to work collaboratively in a multidisciplinary team.
- Adaptability and willingness to perform varied tasks in a boutique environment.
Skills
Experience
Minimum of 1 year of professional experience in luxury retail reception or upscale hospitality, with demonstrated exposure to VIP clientele and high‑service environments.
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
The boutique environment at Hermès places craft and hospitality at its centre: teams combine respect for artisanal heritage with a contemporary retail approach. Colleagues are drawn from diverse backgrounds and are expected to deliver meticulous, confidential service while collaborating closely to cultivate an intimate, welcoming maison atmosphere.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Advisor», «Guest Relations Associate», «Maison Host», «Client Relations Coordinator», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.