- Location
- 96 Rue du Président Édouard Herriot (View map)69002 LyonFrance
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 29, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Distribution France seeks a Client Experience Associate for its Lyon boutique, a temporary position (16 November 2025 – 17 January 2026). Based in the Auvergne-Rhône-Alpes region, the Lyon store represents Maison Hermès as a cultural and gastronomic beacon, welcoming discerning local and international clientele. The role emphasizes curating an exceptional customer journey whilst maintaining the highest standards of luxury hospitality and discretion.
Role & Responsibilities
- Welcome clients with warmth and attentiveness throughout the boutique, acting as a 'Maître de Maison' or host
- Guide customers to their desired departments whilst coordinating with available sales consultants
- Offer complimentary premium beverages to all clients in accordance with luxury hospitality standards
- Monitor beverage inventory and maintain cleanliness of all guest areas
- Support omnichannel customer management (web-to-shop, distance sales, shop-to-shop)
- Cultivate ongoing relationships with VIP and regular clients through exceptional knowledge of the clientele
- Gather client feedback regarding previous shopping experiences to drive continuous improvement
- Recognize and welcome notable personalities whilst adhering to appropriate protocols
- Manage customer expectations during high-volume periods across accessory, footwear, and jewellery departments
- Actively collect and relay customer insights to inform service enhancement initiatives
- Provide additional support for ancillary client requests
Qualifications
- Proven experience in luxury retail or high-end hospitality reception
- Excellent verbal communication and articulation
- Strong interpersonal and relationship-building capabilities
- Demonstrated discretion and commitment to confidentiality
- Fluent English language proficiency
- Alignment with core values of ethics, teamwork, curiosity, service excellence, and quality-focused simplicity
Skills
Experience
Successful background in luxury retail reception or upscale hospitality. Beginners are accepted with demonstrated passion for exceptional service and alignment with Hermès values.
Education
No specific educational qualification required; prior experience in customer-facing luxury environments is preferred.
Workplace
This position is based in Lyon, Auvergne-Rhône-Alpes, France.
Explore jobs in Auvergne-Rhône-Alpes or in France.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Relations Associate», «Retail Welcome Associate», «Customer Experience Specialist», «Store Host», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.