- Location
- Pantin Île-de-France France
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 22, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is seeking a Client Experience and Product Training Project Manager to lead seasonal trunk shows, commercial activations, in-store service development, sales-support tools, and training for ready-to-wear expert sales associates. The role is a full-time, permanent position based in Pantin, within the Women's Ready-to-Wear operational development team.
Role & Responsibilities
- Manage seasonal trunk shows end to end, from agency-led concept development and internal coordination to guideline writing, reporting, and qualitative feedback collection to drive continuous improvement each season.
- Structure and deploy commercial activations around fashion shows and client visits to the showroom, ensuring an impeccable experience at every stage.
- Develop new in-store services, including personalization, alterations, and made-to-measure, define the associated selling ceremonies, and ensure rollout across the entire network.
- Design and maintain physical and digital sales-support tools, ensuring their relevance, regular updates, and effective adoption by field teams.
- Lead the community of ready-to-wear expert sales associates by organizing knowledge-sharing sessions, managing training and client-experience briefings, and ensuring the quality of materials shared.
- Monitor competitor practices and sector trends to inform strategic thinking and enrich proposals for the ready-to-wear business.
Qualifications
- At least 5 years of experience in the fashion and luxury industry.
- Proficiency in English.
- Proficiency in Microsoft Office, including Excel and PowerPoint.
- Project management methodology.
- Excellent interpersonal skills.
- Strong service orientation.
- Autonomy, rigour, and the ability to take initiative.
- Curiosity.
- Ability to manage complexity.
- Ability to work collaboratively across functions in project-based environments.
Skills
Experience
At least 5 years in the fashion and luxury industry; the requisition also states a minimum of 6 years.
Education
Bac+5 degree from a business or fashion school, such as IFM.
Workplace
The successful candidate will be located in Pantin, Île-de-France, France, with easy access to Paris.
Explore jobs in Île-de-France or in France.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Project Manager», «Client Experience Development Manager», «Retail Experience Project Lead», «Product Training Project Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.