Hermès Client Development Manager – Made-to-Measure & Ready-to-Wear
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $96706.50–114289.50/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 19, 2025
About Hermès
This position is with a prestigious luxury fashion house renowned for its exquisite craftsmanship and innovative designs. As part of a global conglomerate that leads the luxury goods market, the brand offers unparalleled opportunities for professional growth and development within the industry.
Hermès seeks Client Development Manager in Manhattan for Made-to-Measure and Men's RTW business development. Lead East Coast region operations.
Role & Responsibilities
- Provide expert Made-to-Measure services and consultation on fabric composition, styling, and fit recommendations, working closely with tailors to ensure optimal client satisfaction
- Partner with the Learning & Development team to organize and host MTM/MRTW trainings and store-focused workshops across the region
- Serve as brand ambassador communicating with the Paris MTM métier, relaying customer feedback and product insights while managing and tracking MTM and Bespoke order fulfillment
- Support and collaborate with MTM Specialists, Master Tailors, and MRTW Ambassadors across boutiques
- Attend Men's Universe events, trunk shows, and MRTW animations, overseeing logistics and execution to deliver elevated client experiences
- Establish and maintain strong client relationships that ensure continuity, personalized service, and loyalty
- Partner with the CRM team to identify and host VIP clients at international events, including Fashion Shows and Universe Events
- Collaborate with the Regional VP and Merchandising team to integrate corporate initiatives with regional clienteling actions
- Monitor competitor landscape and develop regional strategies aligned with market needs
- Achieve MRTW and MTM sales targets for the East Coast Region and manage annual travel and entertainment budget
- Approve MTM and Bespoke orders in accordance with company procedures
Qualifications
- 3+ years of professional experience in made-to-measure or custom clothing services
- Bachelor's degree from an accredited institution
- Advanced proficiency in Microsoft Excel with demonstrated data analysis and reporting capability
- Excellent planning, organizational, and time-management skills with meticulous attention to detail
- Exceptional leadership and communication abilities
- Strong computer literacy across standard business applications
- Ability to lift between 0–25 lbs. without assistance
- Availability for regular in-person work at company-designated locations
Skills
Experience
3+ years in made-to-measure or custom clothing experience, demonstrating proficiency in client consultation, product knowledge, and bespoke tailoring services. Experience in luxury retail, client relationship management, and regional sales strategy development is highly valued.
Education
Bachelor's degree from an accredited institution
Workplace
This position is based in Manhattan, New York, USA, within easy reach of New York City.
Compensation
The base compensation for this position ranges from USD 96706.50 to USD 114289.50 per annum.
Benefits
Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.
Culture
The company fosters a culture of innovation and excellence, encouraging employees to push the boundaries of creativity while maintaining the highest standards of quality. The workplace is dynamic and collaborative, with a strong emphasis on professional development and career progression.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional MTM & Men's RTW Specialist», «Made-to-Measure Business Development Manager», «Men's Bespoke & RTW Account Manager», «Client Relations Manager – Made-to-Measure», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.