Hermès Client Advisor
- Location
- Abu Dhabi Abu Dhabi Emirate UAE
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 6, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is seeking a Client Advisor for its Abu Dhabi store on an unlimited contract, full-time. The role combines personalized luxury sales and clienteling with visual merchandising, store operations, and the achievement of individual and store targets.
Role & Responsibilities
- Welcome clients warmly with a smile and eye contact, and acknowledge them as soon as they enter the store.
- Engage sincerely with clients and build rapport through conversation to help them feel comfortable.
- Present relevant product features and benefits based on identified client needs, and share the stories behind each product.
- Contact current and prospective clients to establish and maintain relationships and inform them about new products and services.
- Invite clients to share their contact details to support ongoing relationship management and updates about new products and services.
- Under the Store Manager’s or Assistant Store Manager’s authority, ensure the store is correctly merchandised, products are returned to their place after being shown, departments remain well stocked, and products are stored or folded to prevent damage.
- Participate in sales-related management tasks.
- Follow administrative procedures for exchanges, returns, and repairs.
- Take accountability for ad hoc assignments entrusted by store management.
- Share client feedback on products.
- Propose ideas to improve the store’s daily operations and service delivery.
Qualifications
- Previous experience in luxury retail, premium hospitality, or other high-end customer service environments.
- Strong clienteling and relationship-building skills.
- Demonstrated ability to deliver exceptional, personalized customer experiences.
- Good understanding of luxury products, craftsmanship, and brand heritage.
- Experience achieving sales targets while maintaining service excellence.
- Ability to collaborate within a boutique team and contribute to operational excellence.
Skills
Experience
Minimum 6 years
Workplace
This position is based in Abu Dhabi, Abu Dhabi Emirate, UAE.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Retail Client Consultant», «Customer Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.